OluKaiReviews of olukai.com

I ordered shoes 23 of july, payed for them and have recieved nothing.. Warning for this company!!!

I give 4 stars for customer service but 2 stars for quality of product. Purchased flip flops in March 2024, found them comfortable and not slippery when wet. Unfortunately, by early July, the flip flop was falling apart. The sole completely separated from the flip flop. Not what I would expect for a $100.00. Upon closer inspection of their gluing process, I see very little glue anywhere on the underside. Maybe Okulai should use more glue. They did replace the footwear under their one yr warranty and the process was relatively painless.

Heb enkele maanden geleden een paar Olukai heren slippers, Mea Ola gekocht en ben er super blij mee. Voorheen droeg ik Teva teenslippers en heb ondervonden dat de Olukai teenslippers mij veel beter bevallen. Echt super comfortabel! Heb ze bij Bever sport, in één van hun fysieke winkels gekocht en daar ben ik blij mee; heb ze daar kunnen passen en kunnen vergelijken met andere teenslippers modellen. Helemaal goed!

I purchased a some shoes from these guys . They sent the wrong size. So I emailed to explain NO REPLY.. I have sent over 10 email s now and still no reply. I contacted them on chat , the final out come was to ask me to email them on the same email I have senty previous emails too . BUYER BEWARE.. ha ha just noticed that the review will be sent to the same email. Fat chance of anyone seeing that.. so I'm sitting £135 out of pocket and felling ripped off .

Very bad experience. Sent me used dirty shoes with marks on top. No quality control. Very disappointed

Ordered sandals on May 19. Today is Tues May 28! Still waiting for them to arrive. Frustrating customer service experience email after email. Was told by their customer service via email on Saturday that according to what they are seeing, FedEx will deliver the order on Sunday even thought when I go to the FedEx website, it says Tuesday. Then I get an email asking me how I am enjoying my new OluKai’s? I responded that I am still waiting. Their response was that they have no control of the situation once the carrier takes over. Well they chose FedEx as their carrier so they are partially responsible.Amost 10 processing and shipping days for a $200 purchase. Never again. It’s back to Reefs for me

None existent customer services, no reply to multiple emails for 6 days now. Tried to exchange sandals for a bigger pair which shows out of stock on the exchange portal but in stock on the website. Avoid them at all costs

I went to their website and searched "waterproof" for a nice pair of casual shoes to wear in the mornings when I am walking around in the dew. The shoes I received weren't even water resistant. I contacted customer service and was told by their representative that they were not intended to be waterproof or even water resistant. No explanation as to why they show up under that search criteria, I even sent a screenshot. As I write this I am 2 weeks past their 30 day no hassle return policy and I have worn the shoes once. One would think they would want to rectify the situation since again, it was their website that steered me to purchasing these shoes based on the search parameters I entered. UPDATE - I may have been too hasty in posting this review. I think once the customer service representative got a better understanding of my plight they responded more appropriately and are replacing my order with one that meets the criteria of my search.