Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Olivia Bottega | Online Bridal Shop (oliviabottega.com) has 296 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
oliviabottega.com
Website
oliviabottega.com
Category
Wedding & Party
Location
San Jose, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Communication with staff was awful, phone lines just disconnect, they sent me a dress with inaccurate custom measurements and didn’t offer any solutions. I’m convinced they filter only to show possitive reviews. It’s an expensive (+3k) mistake ordering from here that ruined my big day.
Response from Olivia Bottega | Online Bridal ShopAug 6, 2025
Hi Dani!
We are truly heartbroken to hear about your experience, and we sincerely apologize for the frustration and disappointment this has caused. Your wedding day should have been everything you dreamed of, and we’re devastated that we fell short.
We only learned about the fit issues after your review - four months after your dress was delivered - which made it impossible for us to address the problem in time. Had we known sooner, we would have moved mountains to make it right before your big day.
That said, we still want to understand what went wrong. We’ve asked for photos or videos of the fit issues along with updated measurements so we can investigate fully. This will help us determine if there was an error in production, shipping, or sizing - and ensure it never happens again.
We don’t filter reviews, and your feedback has already led to real changes: extended customer service hours, additional quality checks, and better post-delivery follow-ups. We take this seriously.
We’re still here, ready to make this right in any way we can. Please reach out to us directly at [email protected] we’d value the chance to speak with you personally.
With deepest apologies,
Mary
Olivia Bottega Team
JM
Jennie M.
Getting a custom made dress online was the best decision I have made in my wedding planning journey.
I can't put into words how much my experience with Olivia Bottega surpassed my expectations. I thought long and hard about the pros and cons of buying a dress online without seeing it in person, but my experience from seeing dresses in person was already underwhelming, so I eventually thought that it was worth the risk based on the positive reviews, the stunning dress designs on the website and social media, and the benefit of having a custom sized dress. Also, I had my heart set on having two dresses for my wedding day, and I couldn't find any convertible dresses that came close to the vision I had, and the alternative was blowing the budget on two separate dresses.
I had made my peace with the possibility of needing to do some minor alterations locally. I had even accepted that one of the two looks I was looking for would be fulfilled and I could do the rest locally on a budget.
Any reservations or doubts I had about my decision were put to rest within days of placing my order with a lovely personal email to clarify a few of my measurements. I knew that I was dealing with an attentive, passionate team, and I felt their excitement when I updated them after I received my dress.
As exceptional as the service was, it would have meant nothing unless the product was also exceptional, and that is exactly how I would describe my dress. It is beautiful, expertly and lovingly made, high quality materials and the best part, it fit like a glove the first time I put it on. There was no waiting around paying a tailor to alter it in the hopes that it fits the way the pins and pegs in a boutique make it look. I am 8 months out from my wedding and my beautiful dress is packed back up in my sister's house for safe keeping, I can't express the relief of having that huge box ticked with months to spare.
I can't wait to see the faces of my nearest and dearest, and my husband to be, when I get to show off my beautiful dress.
If anyone is debating whether or not this is a worthwhile venture, I can only advise to go for it. I am so glad I took the apparent risk, not only did I save money on a second dress and alterations, but I know that I have the most unique dress anyone at our Irish wedding will have seen, and the most unique acquisition story behind it.
To my fellow future brides, you won't regret putting your trust in the Olivia Bottega team, and you certainly won't regret the dress for the most important day of your life.
Thank you so much to Sadie, Mary and the extremely talented dressmakers.
Míle buíochas ó bhrídeog Éireannach fíor-shásta
(Many thanks from a very happy Irish bride)
Grá mór!
Response from Olivia Bottega | Online Bridal ShopJul 22, 2025
Dear Jennie!
Oh. My. GOODNESS – your review just gave us all the feels! From our sewing team to Sadie and Mary (who are currently blushing at their shoutouts!), we're absolutely over the moon that your dress journey with us was everything you dreamed of and more.
We loved being part of your "unique acquisition story" (Irish wedding legend in the making! ☘️) and are thrilled that:
✨ Your custom dress fit like a glove on the first try (no pins-and-pegs suspense!)
✨ You saved your budget and got two stunning looks in one
✨ Our team made you feel as excited as we were – because brides like you are why we do this!
Now we’re just counting down the days until your big day! When those wedding photos come in, please please please tag us @OliviaBottega – we want to see your crew’s jaw-drops and your husband-to-be’s first look!
Sláinte to love,
Olivia Bottega Team
🤍🤍🤍
WN
Will never shop here A.
SCAM
Still have not received my refund in my return.
Response from Olivia Bottega | Online Bridal ShopJul 15, 2025
Dear Bride!
First and foremost, we owe you a huge apology for the delay in processing your refund - this is not the experience we want for our customers, and we’re truly sorry for the stress this has caused.
The good news: Your refund has been processed! The funds should be back in your account within 3-5 business days (depending on your bank). Please check your email for the confirmation receipt (including the amount refunded).
What happened?
We’ve been navigating unexpected delays with our payment processor, but that’s no excuse. We’ve now:
✓ Upgraded our refund system to prevent future delays
✓ Added manual checks for all pending returns
With sincere apologies,
Mary
Olivia Bottega Team
LB
Lisa B.
Dress was better than the photos.
Dress was better than the photos.
Beautiful detailing, buttons and finishes all done perfectly, dress feels heavy (in a good way) plenty of fabric, luxury feel.
Communication was excellent.
I got a local seamstress to help me with measurements, dress fits like a glove.
Thank you so much
Response from Olivia Bottega | Online Bridal ShopJun 24, 2025
Dear Lisa!
We're absolutely thrilled to hear your dress exceeded expectations - especially that it felt even more luxurious in person! There's nothing better than hearing our craftsmanship (those buttons and finishes!) made you feel as special as you deserve to be on your big day.
A huge thank you for trusting us with your measurements - you and your seamstress nailed it! Wishing you a lifetime of happiness in that perfect dress.
With gratitude,
Mary
Olivia Bottega Team
MG
Marisca G.
My Dream Dress!
I had such a wonderful experience with Sadie and the entire team from start to finish. From the very beginning, they were warm, attentive and genuinely invested in making sure my dream dress would come true. There was a small hiccup with the shipment, but the way the team handled it was amazing. They worked tirelessly to ensure my dress arrived before the big day. When it finally came, I was completely mindblown. The dress is everything I dreamed of, absolutely stunning and fits like a glove. I truly can't wait to walk down the aisle in it. Thank you again for all your incredible support and dedication!
Response from Olivia Bottega | Online Bridal ShopJun 24, 2025
Dear Marisca!
Wow - your message absolutely made our day! 🥹✨ We’re beyond thrilled to hear that you had such a great experience with Sadie and the team. It means the world to us that we could be part of your dream dress journey, and we’re so glad everything worked out in time for your big day (even with that little shipping hiccup - thank you for your patience!).
Knowing that your dress fits perfectly and made you feel amazing is the best reward we could ask for. We truly can’t wait to see you walk down the aisle - you’re going to look breathtaking! 💫
Wishing you all the love and joy as you step into this beautiful new chapter. Thank you again for trusting us!
With love,
Mary
Olivia Bottega Team 💛
MO
Marie O.
You won’t regret it!
I was definitely apprehensive about spending so much money on a nonreturnable dress that I’d only seen online, but the dress reviews were all so positive that I decided to take the plunge. No regrets! I’m still waiting for the big day, but it arrived in the timeframe estimated and fits perfectly. The dress itself is gorgeous, and I can’t wait to see myself in it on my wedding day.
Response from Olivia Bottega | Online Bridal ShopJun 24, 2025
Dear Marie!
Thank you so much for your thoughtful review! We totally get how nerve-wracking it can be to order a nonreturnable dress online - it means the world to us that you took that leap of faith and trusted Olivia Bottega with such a special moment. 💛
We’re over the moon to hear that your dress arrived on time, fits like a dream, and makes you feel beautiful - exactly how every bride should feel! ✨
We’re counting down the days with you and hope your wedding is everything you’ve ever dreamed of and more. If you ever feel like sharing a photo after the big day, we’d be honored to see you glowing in your gown! 💫
With love,
Mary
Olivia Bottega Team
JM
JJ M.
Prompt, professional and accurate.
Alyona and her team were prompt with their responses and very helpful during the whole entire process of ordering my dress online!
I ordered the Fiorelia dress for my reception gown and it is sooooo pretty! It definitely matches the pictures online so that was a relief. There weren’t any 0 or size 2’s left when I had purchased this on sale, so I had it customized and they did well!
The only thing is that the sizing they offer when you get it customized is they don’t account for the torso length so it ended up being too long on me and I ended up paying the difference I saved from purchasing the dress on sale, put into tailoring haha. C’est la vie I guess!
I hope you’ll consider them when ordering your dress a the craftsmanship and staff after top notch!
Thanks!
Response from Olivia Bottega | Online Bridal ShopJun 24, 2025
Dear Bride!
Thank you so much for sharing your experience with us - and for your kind words about Alyona and our team! We’re thrilled to hear you loved the Fiorelia dress and that it matched your expectations (and the photos!) perfectly. 🤍
We appreciate your honesty about the torso length - that’s super valuable feedback and helps us continue to improve for future brides. We're glad it still worked out beautifully in the end, and we hope you feel absolutely stunning in your reception gown!
Wishing you the most magical celebration ahead - and if you have any photos to share after the big day, we’d love to see them!
By the way, we tried to locate your order in our system but couldn’t find a match. Would you mind reaching out to us at [email protected] with your order number or the name the order was placed under? We’d love to double-check everything on our end.
With love,
Mary
Olivia Bottega Team
TS
Tabitha Sneed L.
I ordered custom size ball gown for my…
I ordered custom size ball gown for my daughter. It was beautifully made and received it timely as promised.
Thank you ladies!
Response from Olivia Bottega | Online Bridal ShopJun 20, 2025
Dear Tabitha!
We’re absolutely delighted to hear that your daughter’s custom ball gown arrived beautifully and right on time! Creating dream dresses for moments like these is why we do what we do, and we’re so honored you chose Olivia Bottega.
Thank you for your kind words - it means the world to our team. Wishing your daughter all the joy in the world as she shines in her gown!
With gratitude,
Mary
Olivia Bottega Team
