Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Olivia Bottega | Online Bridal Shop (oliviabottega.com) has 296 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
oliviabottega.com
Website
oliviabottega.com
Category
Wedding & Party
Location
San Jose, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Still waiting for reimbursement on an item that was returned in July 2025
JA
JA
Scam, and silenced
You scammed me and then deleted my review. Very cool! Address your issues, you failed at your service and can't take accountability as a company.
Response from Olivia Bottega | Online Bridal ShopOct 23, 2025
Dear Bride!
Thank you for taking the time to share your concerns. We want to assure you that we have not deleted any reviews - all feedback, including yours, is important to us as we strive to improve our services.
We apologize for any frustration this situation has caused and appreciate the opportunity to make things right.
Sincerely,
Mary
SF
Sara F.
10/10 would buy OB again!!!
My experience with Olivia Bottega was great and I will review it in detail.
Important to know - I never stepped foot in a single bridal shop or tried on a single wedding dress before ordering my dress from OB.
I have very particular and picky taste and I disliked approximately 99% of the dresses I was seeing online and at boutiques (via their websites.) UNTIL I found OB. I fell head over heels for their Audrey dress. Love at first sight. We are having multiple micro weddings and this dress lets me have a different look at each one! BTW, every bride should do this because you get to wear your dress multiple times and it justifies the price! Plus with the Audrey mini dress, bolero, and sleeves, I also have a version I can wear every anniversary! Anyway - it was only AFTER I submitted my custom order (I wanted ALL the Audrey pieces), that I saw reviews of some people having shipping and communication issues. I panicked and expressed my concern. Sadie, the rep I worked with the whole time, was the UTMOST professional. She reassured me all would be well, and well, in between panicking and her reassurance, I decided my heard was still set on it, so I took the risk. Though her responses were sometimes delayed (she informs me she only works 3-4 days a week, plus they are overseas and there is a time difference), she was always SO polite and kind and professional. I received my dress right on time per their estimate, it fits perfectly, it is gorgeous, and I am still in love!!! Re SHIPPING, I received automated carrier emails telling me it was in the mail and when it was gonna be delivered, was delivered, etc, so I believe they have improved that side of things. PS I also ended up getting another dress for my civil ceremony, which coincidentally was also from an Eastern European label. I’m officially team Eastern European fashion. At least for my wedding! That one also fit perfect after buying blind. Win win. I now have two wedding dresses, 5 dates I will be wearing them, and like 9 different ways I can customize the Audrey which will be worn 4 times. Anyway the point is - I have nothing bad to say about OB!!!
Response from Olivia Bottega | Online Bridal ShopOct 8, 2025
Dear Sara!
WOW. Your review left our entire team feeling incredibly grateful and inspired! Thank you for sharing your journey in such beautiful detail - from your "love at first sight" moment with the Audrey dress to your brilliant strategy of wearing it across multiple weddings (genius, by the way! 👏).
We’re so honored that you took a chance on us, and even more thrilled that Sadie provided the reassurance and professionalism you deserved throughout the process. She truly is a gem, and we’re lucky to have her on our team - we’ll make sure she sees your kind words!
It brings us so much joy knowing the dress arrived on time, fit perfectly, and will be part of so many beautiful moments in your life - from your micro weddings to future anniversaries. You’ve truly made the Audrey your own, and we can’t wait to see how you style it for each celebration!
If you’re comfortable sharing photos from any of your wedding events, we’d be absolutely delighted to see them. Tag us @OliviaBottega so we can celebrate with you!
Thank you for trusting us, for embracing Eastern European design, and for being part of the Olivia Bottega family. We wish you endless joy, love, and unforgettable moments in your gorgeous dresses.
With heartfelt appreciation,
Mary
Olivia Bottega Team
DJ
Denisa J.
My dress was absolutely amazing and I…
My dress was absolutely amazing and I looked stunning. I couldn't have a better choice!
Response from Olivia Bottega | Online Bridal ShopOct 8, 2025
Dear Denisa!
We're absolutely thrilled to hear you felt stunning in your dress - that's exactly how every bride deserves to feel on their big day! Reading that it was "absolutely amazing" just made our whole team smile.
Thank you for trusting us with such a special moment. If you ever feel like sharing a photo of you shining in your dress, we'd love to see it! Tag us @OliviaBottega so we can celebrate you too! 💫
Wishing you a lifetime of happiness,
Mary
Olivia Bottega Team
SC
Samanta C.
I really liked the service
I really liked the service, the quick tailoring and delivery. I had a last-minute order before the wedding because my husband proposed on a yacht with music and my favorite childhood cartoon playing. They asked me all the necessary questions, helped take my body measurements, and advised me on the style. I was a very beautiful bride; my husband was shocked and gave me a magical wedding night. The material turned out to be very durable and soft. My girlfriends also wanted such a dress, so I made an arrangement with my friend that she would also get married in it.
Response from Olivia Bottega | Online Bridal ShopSep 24, 2025
Dear Samanta!
Thank you so much for sharing your incredibly beautiful wedding story with us! We're absolutely thrilled that we could be part of such a magical moment - from the romantic yacht proposal with your favorite childhood cartoon to making you feel like the most beautiful bride on your special day.
Our team is overjoyed to hear that the dress exceeded your expectations and that the material felt both durable and soft.
How wonderful that your friend will also get to wear this special dress for her own celebration! We'd be honored to help her when the time comes - perhaps we could even add a personal touch to make it uniquely hers.
Wishing you a lifetime of love and happiness together,
Mary
Olivia Bottega Team
RC
Rebecca C.
TerribleExperience - do not buy online
I had a very bad experience! It started off great, until I was informed that the dress I bought was made to order, not ready to ship. The website did not make that clear at any point and was incredibly misleading. They also failed to note in the refund section that not all of my money would be refunded, due to ‘charges’
From that moment, I struggled to get my money back from them. Emails took days to be responded to, the deduction of fees from my refund wasn’t previously stated on the website, the 15-20 working day refund period was ridiculously long to start with, but then there was a ‘delay’ and it went on even longer. I wasn’t informed of the delay until I emailed again to chase it up. The communication wasn’t good enough, the descriptions on the website are not good enough and the time frame for refunds is absolutely not good enough. I strongly encourage people NOT to buy from them online.
Response from Olivia Bottega | Online Bridal ShopSep 9, 2025
Dear Rebecca!
Thank you for sharing your experience. We are truly sorry for the immense frustration and disappointment we have caused you. You are right to be upset, and we want to sincerely apologize for our failure in communication and the unacceptably long delay in processing your refund.
You have highlighted several areas where we fell critically short:
- Website Clarity: We are already revising our product descriptions to make the "made-to-order" nature of our dresses unmistakably clear from the first moment a customer sees them.
- Refund Policy Transparency: While our policy does outline potential fees for custom orders, your feedback shows it is not prominent enough. We are making immediate changes to ensure these terms are explicitly stated at the point of purchase, not just in the policy section, so this is never a surprise again.
- Communication & Timelines: There is no excuse for our slow responses and for not proactively updating you on the delay. This was our failure, and we are implementing new processes to ensure refunds are handled within a standard, much shorter timeframe and that customers are kept informed every step of the way.
We know this does not undo your negative experience, but we hope the immediate resolution of your refund and our commitment to fixing these issues demonstrates how seriously we are taking your feedback.
Thank you for holding us accountable. We are using this to make real improvements.
Sincerely,
Mary
Olivia Bottega Team
JB
July B.
Good product and quick customer…
Good product and quick customer service. I love the dress and purchasing experience. Four rather than five stars because for the price of the dress, I would think pockets would be included. My husband’s pants, jacket, and vest had pockets come with his outfit — pockets should be standard for clothing. Had the price to add pockets been nominal, say $50, I would have proceeded, but the price to add the pockets was half the price of the dress. Given that I had to have it hemmed (almost half the price of the dress) and now dry cleaned (more than half the price of the dress), the exorbitant price for pockets is particularly cruel to the bride on a reasonable budget.
Response from Olivia Bottega | Online Bridal ShopSep 9, 2025
Hi July 🤍
Thank you so much for your kind words and for taking the time to leave this thoughtful review! We're thrilled to hear you love your dress and had a great purchasing experience.
You've made an excellent point about the pockets, and we truly appreciate you bringing this to our attention. We hear you - it's a fair expectation, especially at this price point. We're so sorry that the cost for adding them felt prohibitive. We'll definitely share your feedback with our design and pricing teams for future consideration.
Wishing you and your husband all the happiness on your wedding day and beyond!
Warmly,
Mary
Olivia Bottega Team
BP
Brittney P.
The perfect wedding dress at just a glance…
I did not try on one wedding dress before seeing and purchasing their A-Line Wedding Dress Ivanel with Lace Sleeves. As soon as I saw it, I knew it was the one. It was perfect, and if I could post photos, I’m sure you would agree!
Response from Olivia Bottega | Online Bridal ShopAug 29, 2025
Dear Brittney!
We're absolutely thrilled that you took that leap of faith with our Ivanel dress - and it makes our hearts soar knowing it was "the one" from the very first glance! That delicate lace and A-line silhouette were made for moments like yours, and we’re so honored you trusted us to be part of your journey.
We have no doubt you looked absolutely breathtaking (and we’re dying to see those photos whenever you’re ready to share - no pressure, just excitement! 😉).
Thank you for choosing Olivia Bottega. Wishing you a lifetime of love and happiness in your perfect dress!
With joy, Mary
Olivia Bottega Team
