OlivelaReviews of olivela.com

I'm having the exact same problem as the other reviewers. I sent a return back over a month ago and the tracking number confirms they received it on April 15. Well here we are on May 20 and still nothing from them. I've contacted them THREE times and get the same generic "we're experiencing delays" response every time. I will never shop with them again.

Olivela confirmed they received my return on April 23. As the 14-business-day refund window approached, they reiterated their policy—until the deadline passed. Then came this BOT reply: “Our returns team is experiencing a temporary delay... we expect to be back on track very soon.” Still no refund, no phone support, no resolution. This has been incredibly frustrating and unacceptable for any business, but especially upscale women’s clothing store.

DO NOT USE! I made a return and it's been over a month to get a refund - I looked online and appears I am not alone. I would never recommend using them unless you know you will not have a return! The bot reply then offered me $100 for my inconvenience. Do not be tricked! Also they will say "we have reached out" to make things right and they don't. I have finally had to get my Credit Card company involved.

No human contact BOT only chat support WARNING: They want your money --you won't get a refund. I'm still waiting since 4/22 They have had my merchandise for that long. And they keep saying we will let you know when we've processed your return. NO, THEY WON"T.

My return was delivered over a month ago, confirmed by tracking, and I still have not received the refund. Website states it takes 14 days for returns to process and it has now been more than double that. I have contacted customer support and was just told there are “temporary delays” and to “rest assured” I will receive it eventually with no specific time frame. Due to this continued negative experience, I would not purchase from them again.

The sales woman who helped me - Colby - was super friendly, helpful, and professional!

I returned several dresses to OLIVELA nearly a month ago. They confirmed receipt of the return, but to this day, I have not received my refund. Every time I reach out, I get vague responses about "delays" with no resolution in sight. This is completely unacceptable. Holding on to customers’ money for weeks after a return has been processed is not only unprofessional—it’s infuriating. I’ve shopped online with many retailers, and I’ve never experienced such poor service or such a lack of accountability. If you're thinking of ordering from OLIVELA—don’t. There are far better, more reliable places to shop. I deeply regret placing an order with them and strongly advise others to stay away.

Update. I returned my order of $770.00 due to the 2 items not fitting. The items are beautiful and, if they had fit, I would've kept them! It took a couple of months to receive my refund due to the company having a backload of returns. I have been refunded the total for my returns minus about $30 for restocking fee.