Shannon R.
Waiting over a month for a refund is not acceptable
These days, customers expect timely responses to emails and also refunds when they return merchandise. I had to wait over a month to get my refund, and I only got it because I disputed the charge with my credit card company. Whatever the reason (understaffed? tech issues?), the disorganization and so-called "backlog" needs to be dealt with or your business isn't going to survive. No matter how much social good you're doing in the background.
Response from OlivelaApr 30, 2025
Thank you for your feedback, and we truly apologize for the delay you experienced. This is not the standard at Olivela—we take pride in providing timely service, and situations like this are extremely rare. We’ve taken steps to improve our processes and prevent future delays. We’re grateful for your patience and appreciate the opportunity to make things right.