Ogawa World USAReviews of ogawaworldusa.com

The delivery was scheduled as stated. There was no mess or disturbance to anything in my home. The installers unpackaged the chair set it up expediently and were courteous. Well done gentlemen. Now I look forward to putting it to good use.

Amazing customer support!! I had an issue with the delivery company not being able to put together my chair and Ogawa resolved the issue same day, providing me a refund for the Assembly charge. Great experience!!!

Ethan help me decide on which Ogawa chairs to order. He was very helpful and accommodating. Thank you Ethan and Ogawa World USA!

I honestly cannot tell you how helpful Rick was. He’s so informed and directed me to the right share for my size and height. Rick saved me a lot of money. And time because I would’ve bought the wrong chair.

Rick was very hrlpful and polite Very professionsl and answered my inquiries nicely

I purchased our OGAWA Master Drive AI Massage Chair on 10-31-2022. Less than 24 hours later, I discovered the price dropped and they had added in the extended warranty which I really contemplated initially but the cost for it in my opinion was too high. My heart sank. After a 2-month extensive search and review of options, reading through countless customer reviews and opinions, calls to various other companies, advice from others who purchased their chairs elsewhere and still more researching, we finally decided that Ogawa was the one for us. I couldn't believe it that I made our purchase just a few hours too soon before they were to offer a great deal. I immediately contacted the company. WOW! I actually talked to a real person. This company without hesitation, apologized for this chain of events and I was immediately refunded the difference in price and granted the extended warranty. They even followed up with a confirmation e-mail too. Fast forward two months later: Our chair had arrived within a few days as promised, on time, very well packaged and with very precise and clear instructions for assembly. Unlike other massage chairs you read about, this chair can easily be assembled by 1 person, but the base is quite heavy. I'd advise having 2 people to help get the base carried to where you want to have it. From there, just follow the instructions which are clearly described and explained. The only difficulty I had was in separating the 2 side boards. They are fitted together really tight and I was fearful of pulling them apart too hard and cracking them. I putzed with this piece quite long. I think it would have been best if maybe they did not come already fully adjoined. The zippers on the seat covers can be tricky but manageable. I reviewed a few YouTube videos on assembly along the way and those helped a great deal too. WE LOVE THIS CHAIR! It does everything it claims it can do. Thus far, it has proven to us that we definitely made the best decision on purchasing this brand of chair. It is worth the investment. Our research paid off. Ogawa, We Thank You!

Sarah with Ogawa Support was fantastic. Responded to emails quickly, got me a discount that essentially paid for the white glove installation. She also amended my order after I ordered the wrong color. I was not on site for delivery, but was told it and the installation went flawlessly. As for the chair... WOW! Once you sit down, you do not want to get up- if you manage to stay awake!

The ordering process was very easy, the sales person was really friendly and he helped me a lot by explaining the difference between the different brands that I was looking into. However I am still waiting for my shipment, because there’s a delay and so I had to reschedule sometime next week. So I think Shipping ship be improved. But I am looking forward to the day I receive my product