Ogawa World USAReviews of ogawaworldusa.com

Ethan from Ogawa customer support was there to help every step of the way, from delivery to assembly! He always picked up on the first or second ring and responded to emails immediately.

We recently purchased a massage chair for our office. The customer service team was incredibly responsive and made the process seamless from start to finish. Sarah was especially helpful in answering all my questions and ensuring that everything went smoothly. Delivery and setup were hassle-free, and we truly appreciate the professionalism and efficiency of the team.

Very professional and prompt responses.

Great personal service! Very helpful, answered all my questions

I bought a massage chair from them in January for $4000 with my last savings. I read reviews for a month before buying it. Even then, the customer service was not the fastest. It takes days to reach them on the phone! You have to wait a day for emails. I bought the chair from them with a 3 year warranty. After about two weeks, there was a problem with the chair. I bought the chair because of lower back pain. The chair worked perfectly for the first two weeks. Then the problem came. The rollers don't even reach my lower back in manual mode for the first 5 seconds! All the massage program in the chair is SAME!!!! Eric contacted me and told me that this is normal and that they can't do anything with the chair. I wrote them an email every day for 3 days and called them on the phone and left a voicemail saying that I want my money back! Since they closed the case with that much that they can't do anything with the chair. But they don't even answer. So that's it for the warranty! For $4000, even a technician not came out to look at the massage chair. They wanted to fix it over the phone. Ridiculous!If anyone can help me with where I can report them or what I can do to help the matter, I would be grateful.I won't leave my $4000. Update I would like to answer. you didn't help me at all. and I've written to you several times that I want to return it but you didn't even see it and didn't want to. nice try. but if the customer's needs were in mind then I probably wouldn't have written a negative review for you. but I'll leave this here for other customers so they don't end up in the same situation as me. NEVER AGAIN OGAWA WORLD USA! You took my money and won't give it back! SCAMMERS!

Ethan was great, he answered all questions and was very friendly. He knows the products and gave tips and tricks from his real world experience. Excellent customer service, can’t recommend him enough.

Ethan was extremely helpful, knowledgeable, and easy to talk to. He seemed to be very upfront and honest, we enjoyed speaking with him.

Ethan did an amazing job of explaining the product and shipping and answering all my additional questions.