Ogawa World USAReviews of ogawaworldusa.com

Ethan, was great resolved our issue in 2 minutes

Ethan was the consumate represntative for your company. Extremely knowledgeable, helpful, courteous. I have never even sat in a massage chair before yet he gave me complete confidence that we were doing the right thing. I had done my homework and was convinced that Ogawa was the correct product but Ethan put the cherry on the top in helping me make the right decision. Great individual, outstanding representative of your company. Chuck Skowronski Very Satisfied Customer

Ethan was very knowledgeable and honest about the products. Smooth and transparent purchasing experience! I can’t vouch much about the chair quality before I actually receive the chair in next few weeks. Highly recommend you talking to the Sales department to help you choose your chair!

Excellent customer service ! Very helpful and answered all my questions!!

He answered all my questions and helped me complete my order

My nephew recommended Ogawa and the Master Drive AI 2.0 Massage Chair to us. He answered many questions for us based on his experience, and then recommended Ethan to us. I called and Ethan very patiently answered the rest of our questions and explained the process to me. Sarah then sent the letter re-Synchrony and the process to order. It was a very simple process and I ordered our massage chair right away!

Our family members had & used 3 different massage chairs from another brand in the past years, but then each of them had clear pros & cons. We couldn’t be fully satisfied with them. And then, after our detailed research online, we recently communicated with Ogawa & purchased the Master Drive Duo model. Fortunately, we had the best experiences with Ogawa on their prompt & kind “customer services”, quick “shipment/delivery” and most importantly the great “quality” (both in hardware & software) of the massage chair. This has been our positive experience with Ogawa for the past several weeks. Thank you, Ogawa! We enjoy this chair a lot these days.

My experience has been amazing from ordering to delivery and the quality of the chair itself. I'm very happy I chose Ogawa. Thank you.