Ogawa World USAReviews of ogawaworldusa.com

Its hard to believe all the reviews here are 100% legit. I had problem from the delivery. There was extra $200 for in home assembling option. I chose that and scheduled for Fri. The company didnt even call me and not showed up so I called them almost the end of the day and they said they forgot to put me on a schedule. I waited and asked mom to stay at home for mw to receive the chair for nothing. They promised to deliver on Mon but at the end of the day they called and said the delivery guy over worked that day and he is too tired to deliver my chair as they were short on delivery workers that day. They made me wait 2 extra hrs to let mw know if they can make it or not after waiting all day just to find out he cant come. They came on Tuesday. My husband came home sick so I was taking care of him while they were moving the chair and found out they used dolly without putting any protection on the floor that it left a mark on my brand new floor. I used the massage chair and was very shocked how strong the hip air bag massage squeezed my hip. It was to the point where I felt like it crushed me and i yelled. After that, my hip and back are injured and in pain visiting Doctors. I didnt have that problem before. I spent $3400 just to be in great stress and to be injured wasting time and money on Dr. Visits. I told Ogawa how abnormal this was but they didnt send someone to check if anything is defective. The roller sometimes pops up only on one side when massaging the butt and only hits one aide which is very painful and dangerous. My chair seems like a bad defective chair but they think its not a problem. I had Brookstone massage chair and never had any issues with massages and regret buying this brand. They only refunded me $100 partial refund for delivery issue and that is it. I would look elsewhere to purchase a massage chair.

Rick was fantastic. We played 20 questions and he won every time. Thanks Rick for taking the time to walk me through the purchase. I appreciate your honesty and patience. Happy holidays!

Incredible experience with Rick on the phone. I had questions before my purchase. He answered all of those plus some I didn't even think to ask. Very knowledgeable and passionate about the the product he sells. If the delivery and chair is half as good as the experience with Rick, I'll call it a win all the way around.

I spoke with Rick several times, prior to making a purchase. He was so personable and pleasant to deal with and super helpful and patient with me, answering all of my questions. When he told me that I would receive an email about my inquiry, it arrived to my inbox within minutes. My interactions with Rick/Ogawa World USA have been the best customer service experience that I have ever experienced. I could have made the purchase from another online company, but excellent customer service like I received from Rick, made my decision easy! Thank you!

Rick was amazingly helpful. He thoroughly answered all of my questions and now we are just awaiting delivery of the chair.

Rick was phenomenal during the hold buying process. He promptly returned all my calls, even though I had arranged to purchase elsewhere. Knowing this, Rick even negotiated on my behalf. Absolutely no pressure, pure professionalism. Once I decided to order, Rick followed with an email with a personal touch and Sarah kept me apprised of my shipments movement. The time-frame for the arrival of my massage chair was just as I was told, and without delay.

My experience with the delivery company was miserable, but Ogawa was great to interact with, especially Sarah.

Ogawa made it way too easy to purchase. Support was very responsive and quick to get back to me.