Ogawa World USAReviews of ogawaworldusa.com

Company promised to deliver 7k chair to my upstairs. They couldn't even get it in front door on first day as they couldn't lift the chair. People sent had no equip. to lift a300lb chair up steps. The stairs met required wideness. They took chair back and I talked to a rep who said they could have a tech come and remove the sides on chair to make it easier. Next day they called and asked for measurements again now refusing to take arms off chair as they would do in any repair. All doors met 32in minimum but one. If the door frame were taken off it also would be fine but no one has suggested that. I could have easily done this. They now offered to only put on first floor but that wasn't the deal. Chair was returned and now I have to pay return shipping. I'm getting a chair from a competitor now and guess what, they suggested I remove the door frame which I did, adding 4 inches to the width. (The Ogawa would have now fit) Ogawa is a huge dealer that should have sent a tech even if I had to pay for it. They also might have suggested that I remove the door frame. Ogawa didn't keep their word to send a tech. Customer service just a canned statement. They sent an unqualified delivery company who's 2 men told me they weren't told anything about chair going up stairs. They couldn't even carry the chair. Had no equipment. Shame on this large company. They take no responsibility for what I was told by their rep on the phone the day this all went south. My money minus shipping was refunded but not as quickly as promised. The ogawa chair was most definitely had a superior covering over the rollers. I'm frustrated that I had to settle for less.

I bought a massage chair from them in January for $4000 with my last savings. I read reviews for a month before buying it. Even then, the customer service was not the fastest. It takes days to reach them on the phone! You have to wait a day for emails. I bought the chair from them with a 3 year warranty. After about two weeks, there was a problem with the chair. I bought the chair because of lower back pain. The chair worked perfectly for the first two weeks. Then the problem came. The rollers don't even reach my lower back in manual mode for the first 5 seconds! All the massage program in the chair is SAME!!!! Eric contacted me and told me that this is normal and that they can't do anything with the chair. I wrote them an email every day for 3 days and called them on the phone and left a voicemail saying that I want my money back! Since they closed the case with that much that they can't do anything with the chair. But they don't even answer. So that's it for the warranty! For $4000, even a technician not came out to look at the massage chair. They wanted to fix it over the phone. Ridiculous!If anyone can help me with where I can report them or what I can do to help the matter, I would be grateful.I won't leave my $4000. Update I would like to answer. you didn't help me at all. and I've written to you several times that I want to return it but you didn't even see it and didn't want to. nice try. but if the customer's needs were in mind then I probably wouldn't have written a negative review for you. but I'll leave this here for other customers so they don't end up in the same situation as me. NEVER AGAIN OGAWA WORLD USA! You took my money and won't give it back! SCAMMERS!

Its hard to believe all the reviews here are 100% legit. I had problem from the delivery. There was extra $200 for in home assembling option. I chose that and scheduled for Fri. The company didnt even call me and not showed up so I called them almost the end of the day and they said they forgot to put me on a schedule. I waited and asked mom to stay at home for mw to receive the chair for nothing. They promised to deliver on Mon but at the end of the day they called and said the delivery guy over worked that day and he is too tired to deliver my chair as they were short on delivery workers that day. They made me wait 2 extra hrs to let mw know if they can make it or not after waiting all day just to find out he cant come. They came on Tuesday. My husband came home sick so I was taking care of him while they were moving the chair and found out they used dolly without putting any protection on the floor that it left a mark on my brand new floor. I used the massage chair and was very shocked how strong the hip air bag massage squeezed my hip. It was to the point where I felt like it crushed me and i yelled. After that, my hip and back are injured and in pain visiting Doctors. I didnt have that problem before. I spent $3400 just to be in great stress and to be injured wasting time and money on Dr. Visits. I told Ogawa how abnormal this was but they didnt send someone to check if anything is defective. The roller sometimes pops up only on one side when massaging the butt and only hits one aide which is very painful and dangerous. My chair seems like a bad defective chair but they think its not a problem. I had Brookstone massage chair and never had any issues with massages and regret buying this brand. They only refunded me $100 partial refund for delivery issue and that is it. I would look elsewhere to purchase a massage chair.