Office DepotReviews of officedepot.com

I do all my shopping online and have never experienced such a nightmare as I have with Office Depot. This was my first time ordering from them , I had seen an add pop up for Office Depot showing cookies and I went to the site to check them out. They were called "Faith Cookies" and I thought how cute , they will be great for my churches children's groups. The box of cookies were $34.99 not cheap but they were to be an 85 ct. pack of 1oz. bags. and I would also get a 20% discount if I made an account. I did , the shipping would be free if $35.00 or more so I added a Box of Keebler Cookies at the sale cost of $7.90 and some clearance tissues for $1.56 . They split the order into 2 separate orders and I received 2 order numbers ,1 for the Faith Cookies and 1 for the Keebler Cookies and tissues . i ordered on 2/27 and the Faith Cookies arrived a couples days later (very fast) problem was they were all squished in a box , not 85 pks and past the best use date. I opened one pack and several cookies were in crumbs. I immediately called Office Depot - waited what seemed forever to speak to an agent only to get one that I could barely understand, He didn't seem to get what I was trying to tell him and I was very clear , I repeated myself several times and all he kept saying was I'm very sorry and put me on hold. He returned and gave me a reference number and said someone would contact me asap , no one did until 3/1 and I was told that the Keebler Cookies and Puff tissues were all out of stock ! What did this have to do with the Faith Cookies that were defective ? I had the order cancelled. I then called and spoke to a woman that told me the keebler cookies and the Puff tissues were not out of stock and if I wanted she would place the order for me at a lesser cost and make sure I received a refund on the first order (this is the Keebler cookies and Puff tissues ) I asked about the Faith Cookies that I had a reference number for and she looked into that also but there were no notes , nothing there that she could find , finally after searching she found that the order had been cancelled , All my orders were cancelled. Long story short , they charged my credit card for orders I never received and I have defective cookies that I will be donating to the homeless. Office Depot finally told me they would have to contact the seller that they get the cookies from before they could do anything because they use third party sellers , They would let me know once they knew what the third party wanted to do about the issue of the cookies ! It would take time to process and to have patience, NO,I lost all Faith in Office Depot when they told me that, If I knew I was ordering from a third party I would have ordered from Ebay ,I asked if they only stand by products that are Office depot brand name ? If so they are a bad business and I have never encountered such a company before. They also lied and said I received the Keebler Cookies and Puff tissues and had the tracking number , I told them and took a picture of box and that number was for the Faith Cookies. They are so messed up they don't know what they are doing and they don't care about customer satisfaction at all. I am waiting to see if I get a credit on my CC for the Cookies and if not I will have to contact my CCard bank and have them handle it for me. Don't order from Office Depot , they are horrible and have been causing me a headache since I placed that first and LAST ever order from them. I am one to spread the word about a bad shopping experience , many people ask me where to order things online because they know I get the best deals and shop all online even to my food. Office Depot will be on my "NO SHOP" list.

I recently purchased a large desk to be shipped to my home. The day before delivery I was contacted by Office Depot informing me that the item was lost and they would cancel my order and place a new one for me. I received a confirmation of the cancelled order, but still both orders ended up being delivered and I was charged twice. Now I have to take off work to have them pick up the large item that I NEVER ORDERED in order to get a refund and they can't even offer a simple coupon.

They do not price match from the retail website to our business login. Same company. Different price. Chair item#493984 is listed at clearance price $199.99. Trying to buy it through our office depot login the do not honor the price so I can only get it at list price of $499.99. Rather large price discrepancy if you ask me. Customer service on 1-800-GO-DEPOT was no help and live chat was also no help.

Virtually worthless. I ordered three boxes and paking peanuts on the 12th of the month. It is now the 21st. I have contacted them numerous and they have promised delivery day after day after day. Should three boxes and a bag of peanuts be more than they can handle? Terrible company

2 times in a row now we have ordered a case of letter size paper and didn't receive a single case. I contacted customer service. All they were able to do was refund our credit card.. both times. Should it really be this difficult for a business to get a case of paper?? Office Depot needs to get with the times when it comes to their shipping processes. They should take some notes from Amazon. A case of paper should not be shipped from a warehouse, it should be in stock at our local store. I will spend today looking for an alternative to get our office supplies from. I am over Office Depot and their rancid delivery trucks. With how high their prices are you would think they would be able to afford decent delivery trucks, instead of an old dirty Budget truck. Doesn't bode well for their company.

I needed to furnish an office in one of my suites asap. I did not want to wait for 2 days through Amazon. I spent a lot of time searching local office supply stores online and found that Office Depot had the items I wanted. I checked the "in store availability" option online and found that the nearest store with all of the items that I needed was 30 miles away. I had to wait for nearly two days to have the time, moving truck, and staff to drive 30 miles and retrieve the items. It took us most of the morning to meet, get the truck, and drive 30 miles north. When we got to the store, literally, every item was out of stock and only had the floor item available, which we were told we could not purchase. Let me break this down. 1) The website specifically stated the items were in the store which is inaccurate. 2) The floor models were out in the store, but there was no product which is misleading. 3) We were not able to purchase any floor models which is frustrating since it made the entire Office Depot production futile. Additionally, the store clerk and manager were not helpful in any way. They looked irritated that we were in there (the store was completely empty). Finally, the best part of this story is this: We called customer service to voice our complaint and the customer service representative offered to ship us the items for free and we would receive them in 7 to 10 business days! Seriously funny! Amazon does the same thing for free in TWO days! So, we spent two thousand dollars at Amazon and wrote an awful review on Google. Office Depot will close down like a lot of other retailers because they are not keeping up with an online presence and they have deplorable customer service. Not to worry for those of you in customer service, though! I've heard Amazon treats their employees well

I am a new business In The process of building business credit, I contact Office Depot as my 4th vendor and I place a few order totally about $900 on net 30, most of the items I did not receive although they state it was delivered, the items I did receive where not the correct ones, I attempt to notify them of my return and they say they would have someone pick the items up and also process a credit for the missing items, no one ever showed up in an entire month of me calling them everyday about a new issue, I ordered the correct product in the midst of this, and all of a sudden they have canceled account billing on my account then I receive invoice for Net 20? I never asked for Net 20!! And I’m not going to pay for items my business never received nor items my business didn’t order and wanted returned! That have ruined my clean slate of building my business credit and damn near 2 months later I still have their merchandise that they’ve been saying someone would pick up. Every time I call a new person tells me a new thing and it seems as though my problem is not being notated or documented or actually taken care of. I’m calling in to get a status and I’m seeming to have to repeat the entire issue every time with a new agent! This is by far the worst company on the planet! They’re customer service sucks! They also had me reapply for Net 30 terms twice and each time I call to check the status the person tells me they don’t see my application and I’m just out done with them. I can’t believe they are allowed to do this? Ruined my clean payment history with late payments for stuff I didn’t get and stuff I didn’t order! There’s gotta be a way I can dispute their invoices and have them removed from my Business Credit Report right?

OFFICE DEPOT I also want to MAKE AMERICA GREAT AGAIN and not be DISCRIMINATED My name is Rowland del Toro and I am a PERMANENT RESIDENT and the owner of a Security Systems Company in this great country of the USA. I have so much to thank for welcoming me as a son. Just today I try to apply for the credit card at the OFFICE DEPOT store located at 7240 SW 88th St Miami, Florida between 6 pm to 8 p.m. With the interest of buying a equipment that only and exclusively was in this place, for its characteristics and taking advantage of the geographical location very close to my house, I am directed to Denis Florestant, sales consultant and great person, to make the application, the which requests additional data, making from the store the call to the number of new personal accounts 1 888 654 0278, and talking to a FIRST REPRESENTATIVE confirms the approval of a credit of $ 1000.00 and assures me that I could make the purchase at the time , presenting only my identification card, then I refer to the aforementioned sales consultant, to proceed with the payment of the equipment, when he enters the data on his computer, none of these appear, so the FIRST MALTREAT AND A LIE is evidenced, I make a second call, this time the SECOND REPRESENTATIVE tells me that I must wait for 7 to 10 days and upon receiving the card I could then make the purchase. Why if my application was made from the store and my credit was approved and they are also confirming it, I can not make the purchase? Why are other people allowed to make the purchase immediately after their credit was approved? This is a clear example of DISCRIMINATION. There is no store in this country where you apply for a credit and being approved you have to wait 7 to 10 days to execute a purchase. I request to speak with a Manager of the National Customer Service, his name James, from whom he expects a positive, logical response and his words were: IF YOU WANT CANCEL THE CREDIT REQUEST (Verify in the recordings the veracity of my words) An unethical response, against all commercial marketing and management policy. DO I HAVE TO WAIT TO BE AN AMERICAN CITIZEN SO THAT MY RIGHTS ARE RESPECTED AS A CLIENT? My thanks to Mr. Denis Florestant, the only worker of this company who made me feel like a customer, unlike the other aforementioned lacking in professionalism, knowledge, updating and that make OFFICE DEPOT look like a company full of mediocrity, lack of vision, incompetent, incoherent, anti-commercial and I hope that some of its managers will change my opinion, with a convincing answer. Ing. ROWLAND DEL TORO OFFICE DEPOT Yo también quiero HACER QUE AMERICA VUELVA A SER GRANDE y no ser DISCRIMINADO Mi nombre es Rowland del Toro y soy RESIDENTE PERMANENTE y dueño único de una Compania de Sistemas se Seguridad en este grandioso país USA que mucho tengo que agradecer por acogerme como un hijo. Precisamente hoy intento hacer la aplicación para la tarjeta de crédito en la tienda de OFFICE DEPOT ubicada en 7240 SW 88th St Miami, Florida entre las 6 y las 8 p.m. Con el interés de comprar un equipo que única y exclusivamente se encontraba en este lugar, por sus características y aprovechando la ubicación geográfica muy cerca de mi casa, me dirijo a Denis Florestant, consultante de ventas y magnifica persona, para realizar la aplicación, la cual solicita unos datos adicionales, realizando desde la tienda la llamada al número de nuevas cuentas personales 1 888 654 0278, y al hablar con un PRIMER REPRESENTANTE me confirma la aprobación de un crédito de $1000.00 y me asegura que podía realizar la compra en el momento, presentando solo mi tarjeta de identificación, me remito entonces al mencionado consultante de ventas, para proceder al pago del equipo, cuando el introduce los datos en su computadora no aparecía ninguno de estos, por lo que se evidencia el PRIMER MALTRATO Y UNA MENTIRA, realizo una segunda llamada, esta vez el SEGUNDO REPRESENTANTE me expresa que debo esperar de 7 a 10 días y al recibir la tarjeta podría entonces realizar la compra. Por qué si mi aplicación fue hecha desde la tienda y mi crédito fue aprobado y ellos además me lo están confirmando, no puedo realizar la compra? Por qué a otras personas se les permite realizar la compra inmediatamente que fue aprobado su crédito? Este es un ejemplo claro de DISCRIMINACION. No existe una tienda en este país donde aplicas para un crédito y siendo aprobado tienes que esperar de 7 a 10 días para ejecutar una compra. Solicito hablar con un Manager del Customer Service Nacional, su nombre James, del cual espere una respuesta positiva, lógica y sus palabras textuales fueron: SI DESEAS PUEDES CANCELAR LA SOLICITUD DE CREDITO (Verificar en las grabaciones la veracidad de mis palabras) Una respuesta antiética, en contra de toda política comercial de marketing y de dirección. ACASO TENGO QUE ESPERAR SER CIUDADANO AMERICANO PARA QUE SE RESPETEN MIS DERECHOS COMO CLIENTE ? Mi agradecimiento al señor Denis Florestant, único trabajador de esta compañía que me hizo sentir cliente, a diferencia de los demás antes mencionados carentes de profesionalidad, conocimiento, actualización y que hacen ver a OFFICE DEPOT, como una compañía llena de mediocridad, falta de visión, incompetente, incoherente, anti comercial y espero que algunos de sus directivos haga cambiar mi opinión, con una respuesta convincente. Ing. ROWLAND DEL TORO