Office DepotReviews of officedepot.com

Office Depot has no customer service to speak of! Website promises 30% discount in return for emails newsletter sign up! That is a Big Lie! No code is ever sent! They also ask for the phone number ( to get that 30% discount)! Another Big Lie! Complaints to “ customer service “ are a pure waste of time! Stay away from this company !

I went into store # 6146 (Hollywood/Dania Point), because I needed to make color photos off my computer. Philip told me to log onto the office depot website however, I was unable to logon. I asked for his assistance and he yelled his response toward me and turned and walked away. He did not want to solve a common workplace issue. Later, I walked back over again and asked if he would assist me and he started elevating his voice and I told him not to "yell' and that I am the customer here. Philip has a clear Haitian accent. I worked with Haitians in the past without any problems and they can speak louder than others but he was downright being rude and unwilling to help. I just packed up my computer and papers and left. I got his name and store number. Philip is a poor reflection of the workplace at Office Depot. I went to Fedex and got my worked done without incident. Sorry Office Depot there are other places to go and soon when you are gone, you will not be missed.

There is no Customer Support in the United States. I issued a complaint with a person in the Philippines. Then, I did a chat with a person named Nick. I have not heard from anyone and it has been a week. The store did some printing for me and lost the flash drive. The store said they did not have the phone number of the person who helped me. It is clear that the customer is not a priority.

They use the worst delivery service. Last time I order from there.

Customer service via chat and phone are the most condescending, non-helpful, ignorant and non-English speaking people I have yet to encounter. Cannot get anyone to answer as to why a return order that has been processed has not been picked up for 3 days after the initial set up date. HORRIBLE!!!!!!!!

an office chair of a $250 investment, almost worthless after just 1 year of use. Seat material worn through with very little actual use. Sale prices mean zip,when quality is so low.

I spent days driving around to stores trying to find the perfect office chair and settled on a Serta, but none had the color I wanted (beige). I placed an online order 07/07/2026 and received the chair in a box marked beige on 07/15/2026. It had obviously been opened and retaped poorly, arriving partially split open. The chair turned out to be in good condition, but it was charcoal gray. I called immediately for a return and replacement request, spending 20+ minutes on the call with a rep I could barely understand. He promised I'd receive an email within 24-48 hours from a resolution team (to perhaps discuss this matter further?) before confirming the courier pick-up date and that he reordered the correct color for me. He issued a reference number. I waited four days (96 hours) with no email or other contact received. I phoned and was told the ref # only showed that I placed a call. NO notes, no refund, no return request and no reorder was documented so time has been wasting while I attempt to work without a proper chair. The rep said I wouldn't be refunded until it arrived back at their warehouse in Georgia (opposite US Coast from me) and then not for an additional 7-10 business days. She said I would have to reorder the correct color and PAY AGAIN to get new shipping in motion (while waiting for the unknown refund date). Alternatively, I could wait out the entire refund process to take place over the next two+ weeks, and then reorder (at which time I'll note this chair will no longer be on sale). This is totally unacceptable when it is Office Depot's mistake in sending me the wrong product. The chair parts were not even wrapped in new plastic as one would expect--just old brown paper with copious pieces of tape all over the torn edges from a prior customer's unboxing. For all I know some assembly parts could be missing due to no fault of my own, and they might not agree to refund me. I should not have to pay double to get the right chair sent. I just wanted an immediate exchange--not a refund anyway. I escalated this matter to a supervisor who was sympathetic and polite but who had ZERO negotiating power to correct this or meet any of my requests even halfway. "We do not have a replacement program" I was told. During the many times I was placed on hold between these three representatives over two different call dates, I read online reviews of the store only to learn they were absolutely abysmal with mostly one stars. In the end, I was given contradicting info: the website says I can make online order returns in ANY store. Two reps told me no, not the case. One store employee also told me no when I called to ask if that was possible before I even ordered the chair online. Now, the supervisor tells me I CAN return this chair in store, but for the fact they already created a return ticket. In that case, they cannot as the return is already in process--and yet the resolution team won't see the request for a couple of days, so I can try. I told him I will drive 45 minutes out of my way to the closest Office Depot to learn the truth and hopefully hand the chair to a physical person in an effort to expedite the return (since they only allow 14 days for return anyway, and time is swiftly passing). It remains to be seen whether this will work but at least I'll have quicker confirmation in order to get the next chair in motion. If I could buy this chair from ANY other store, I would instantly. I will never purchase from Office Depot again. I cannot believe they would make me pay double on my credit card and rely on MY good faith to trust that 1) they will refund me timely and appropriately and 2) the next chair will arrive timely in good condition and in the correct color. Worst customer service I have ever encountered. AVOID.

I bought several items at the Annapolis Office Depot today and had a very bad experience. When I placed the online order, which included two large foam boards, I used a discount that gave me 25% off. That discount was for signing up for communications from Office Depot. The receipt properly credited the discount against the total, but there were two problems. First, when I arrived to pick up the order, the two foam boards they had set aside for me to pick up were damaged beyond usefulness. The damage was obvious on both boards as the corners were bent in and there was other damage to both boards from mishandling. I was directed to the area where the foam boards were stocked in the store and found that the entire inventory of that size was damaged. As I was working on a project that needed to be final by Monday, I looked for other sizes to find a foam board that I could use. I did find a tri-panel foam board and realized I would have to buy it and try to adapt it into a solid piece. It was not what I needed or wanted but I took it. The cashier rang it up but would not give me the 25% discount that had applied to the original order. I asked to speak to the manager, and after 10 or 15 minutes of discussion, they finally agreed to give me the discount. The second issue was that the receipt for the original order contained a very large and prominent coupon: "You have an exclusive offer attached to your order. $10 OFF $30 from your qualifying regularly priced purchase. Valid to use today at pickup or on your next visit. . ." When I saw this on my computer I clicked on the coupon looking for any further information or a code that I could take with me. Nothing appeared and reading the Terms for use of the coupon, it did not set out any information that would somehow exclude use of the coupon. So I printed it out and took it with me to the store and bought additional items that totaled far more than the $35 required for use of the code. When I gave them the copy of the coupon at the register, they said that it could not be used without the electronic code that they said should accompany the printed copy of the receipt that accompanied the coupon. I indicated that I had clicked on the coupon when I saw it, expecting an electronic code or something else to take with me to claim the discount, but nothing appeared. The manager, Frank Stewart, said sorry, nothing he could do without the electronic code that would have appeared if I had clicked on the coupon when it appeared on the receipt on my computer. I told him that I had clicked on the coupon and no electronic code appeared. He told me that if he could see the coupon on a computer or on my phone, he would give me the $10. I explained that I didn't bring my computer or phone with me and he said that there was nothing he could do. I asked him to confirm that if I drove home, retrieved my phone, and returned to the store to show him the coupon, would he refund the $10. He said he would. I spent a good bit of time driving home, getting my phone and returning to the store. When I got there, I gave the phone, opened to the receipt and coupon and she clicked on the coupon and nothing happened. Then she said sorry, nothing we can do. I asked again to speak to the manager and reminded him that he assured me that if I went home to get my phone and presented the receipt with the coupon, he would refund $10. He took the phone and clicked on the coupon and nothing happened. Then he said that he could not refund the $10. I objected and asked if remembered that he had told me that if I drove home and brought back my phone, he would refund the $10. Then he and the woman at the register took another 10 minutes to figure out how to give me $10, and finally did something like give me a refund on another item I had bought, giving me $10 and some change. This whole thing wasted a huge amount of my time. I will never go into one of your stores again, and my next stop will be to write bad reviews about Office Depot on every forum I can find. You all are crooks.