Office DepotReviews of officedepot.com

Office Depot has been advertising for "Help Wanted" for over three years daily in my local community. Clearly they need it, the store is always busy and never more than two people working. If they need help so badly why has it taken three years to get someone hired? The ads say to me that they are either turning over very quickly or they are just phishing for people to target for ads. Get it together Office Depot!

The website of Office Depot, one of America's most respected office supplies stores. You can find a store near you, browse their inventory, or shop online. Be sure to check out their coupons and special sales and deals.

Ordered a printer at a store. They said they had it in stock. They went in the back room. They couldn't find it. They said they'd order it for me on the website and ship it to my house, and it would arrive in 5 days. On 3 I get an email from officedepot.com saying the item was now on backorder, ETA, unknown. 60 minutes later I get another email, ETA in 3 more days. Then an hour later, another email, eta in 4 days. Then I call customer service to ask them to give me a real status since I've just gotten 3 conflicting emails in less than 120 minutes. They say they are showing delivery without any problem. I ask for a tracking number, and hmmm.... they can't provide one. They say they will email it the next day. The next day comes, and goes, no email with tracking number. The next day comes & goes, no tracking number, and the order still shows on the website "processing". The next day comes & goes, no tracking number, but another "status update email" saying I'll have my printer on time. Today is the day the printer was supposed to arrive. Well, surprise, surprise. No printer. Call to the poorly trained off shore (Manilla, Philippines) customer service people. They say "Yes sir Mr. Sir, I am happy to help you. Yes sir, I thank you for calling, and I am sorry for your trouble. Your printer will arrive today." I didn't fall off the turnip truck yesterday, so I ask how they know this - they said "that is the date we told the manufacturer to deliver it." I almost fell out of my chair laughing! I politely asked for the tracking number - they said they didn't have it but would email it to me tomorrow. It is now night time, no printer. No follow-up email. Status on the website unclear. Thankfully, I called the local store, and they sounded like a dog that had been beaten too much - they apologized, and begged me not to call customer care - just call them directly. They themselves think the call center & e-commerce group is a joke, and they are the EMPLOYEES at the store. They are loaning me a printer until mine arrives. To summarize: Three phone calls to customer service without any trustworthy or reliable information. Over 5 emails from OfficeDepot, all with inconsistent, and contradictory information. No follow-ups as promised from any customer care person in the call centers. Oh, and they charged my credit card, but can't provide me any proof my printer has shipped.

They had the best price I could find in the area on the LaserJet we wanted. Website said in stock and it was in the store at the advertised price. Easy to setup and use.

Bought an office chair and delivery was fast. Highly recommended for shopping office utility items.

They had printer in stock. Price was already discounted. They took a trade in to get the price alot lower than I could get it elsewhere. Plugged the printer in at home and it workes great.

I don't mind shopping here if I can find a good deal. Unfortunately those are usually few and far between.