Office DepotReviews of officedepot.com

WORST EXPERIENCE OF MY LIFE!!! I ordered a laptop online, I was going to pick it up at a nearby store. I called the store the next day, to make sure that they had it. They told me the ordered had been canceled and I would have to call the support line to find out why. It was a oriental person, who barely spoke English. They told me that my bank did not authorize the payment. I called my bank and the payment was authorized. Office Max had received the money for the laptop! I then called the Office Max support line again, once again someone who barely spoke English. They couldn't help me, they didn't understand what I needed. All they kept telling me was that the payment wasn't authorized. When it was!!! I called my bank and they are investigating to get my money refunded to me. So I had my husband buy it again on his separate credit card. The payment went through again.I called the nearby store again, and they told me it was canceled. I called the support line again and they told me the payment was not authorized. My husband called his bank and the payment was authorized! I called the store to tell them that there might be a issue with the online system and they should have it looked at. The store told me that it wasn't their problem. So now me and my husband are both out the money and the laptops.I would not recommend buying anything from this company!!! They don't even have a support line to help, when you need it!!

I am with their customer service chatting right now. HORRIBLE. They placed an order that is out of stock. Never to tell me. It is supposed to arrive tomorrow. BUT "no worries, when they have it in stock I will be getting it delivered first". This is the second time I ever placed an order with them and this is the second time they have done something like this. I am done with this company.

Bought an item online to be shipped to us. Received two emails on the day of delivery that item was coming, but then got a third that they had lost it in transit. When I called in to find out what was going on, I got foreign support that had no power to do anything for me - they asked me if I wanted them to ship me a similar item. Yeah - I'd like them to ship me an unknown item unseen and charge me for it?!

Unacceptable! Ordered invitations paid 29.95 for expedited 3-4 day shipping. When they didn’t arrive on the date promised I called and they told me it wouldn’t be delivered for another 10 days.

I'm in Macon, Ga. For years the one near me has had poor customer service! Yesterday was my last time doing business with them in-store. About 10 years ago it took 4 hours for my daughter to get assistance to purchase a computer desk. Before Xmas 2018 it took 45 minutes for a rep to size me up with a box for an item I was shipping. I gave in a few days ago to purchase postage stamps. Went in the morning and there was a line and two ppl behind the counter. I went back at 6:30 and was waited on in 3 minutes. However, the cashier failed to give me the stamps and I had to wait another 15 minutes for someone to come from the back to open another register just to get a roll of stamps. Post office for me from now on.

They took advantage of my 73 year old grandfather. His computer was running slow and he took it there to have their "free" diagnostic. Now he's paying them $180 a year for tech services he didn't need. Then I find out that they are being sued for $35,000,000 for conning customers into buying their service. The customer would get the "free" diagnostic and it would put adware and harmful stuff on the computer which then they would have to pay Office Depot to remove it. All without the customer suspecting anything. A dying business will resort to anything to make money I guess, even hustling a 73 year old.

Made a couple of orders online. Took both orders to a local store for return in original pkg. and with order receipts and numbers. Clerk was able to process one order but the system would not accept the second order number. The store manager was called and said he'd had a similar problem and the customer had to take the items back home and return them via Customer Service online. That was not acceptable to me. The clerk called Customer Care and after a LOT of unnecessary time and problems, a credit was granted. Initially, the telephone Customer Care Agent (located in South America) repeated that i'd have to have the items picked up from my home. NO. There was also some mention that I might not have returned the items in time. I DID. Your web site AND your Customer Care telephone number BOTH state one can return online purchases at a local store. Your web site clearly states a return policy that was much more generous than the 14 days mentioned by the Agent. Finally, the Agent did process a refund and offered to "give" me the folders I was returning. I declined to keep the items. The in-store clerk (Michael at store #00084) was AWESOME. He was gracious, apologized for the delays repeatedly, and worked with me to achieve the desired result: return and refund. Give Michael a RAISE and, for heaven's sake, get your systems upgraded and working properly!! Received a customer care survey, filled it out and (surprise??), it couldn't be sent. Your systems and your process are deplorable --conflicting and/or inaccurate information, slow computer processing, even the telephone connection was scratchy!

Office Depot on Rivers Ave. in North Charleston, SC is under staffed and corporate should be ashamed for not cross-training nor allowing (supposedly) other employees to assist in other departments especially in printing and copying. Why is it that a front-end cashier cannot assist the P&C department by distributing prepaid orders that require nothing but a handover of the products and an ID check? Last night alone caused a 15 minute wait just for me alone to pick up my prepaid supplies and causes those behind me even more time. The cashiers are just standing around when not occupied with purchases. It left one employee to serve 7 people in an untimely fashion. I've ordered from this location before without a problem. However, my updated business banner looks like crap and was not cut properly. I will be bringing it back.