BridgetteB
The Service is amazing
The Service is amazing

We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Octopus Energy US (octopusenergy.com) has 262 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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BridgetteB
The Service is amazing
Mary V.
I thought that the rate would be 9kw but i did not know it would increase cuz of an extra charge which means im not getting the 9 afterall
Response from Octopus Energy USMay 15, 2026
Hi Marianela, thank you for sharing your experience — feedback like this is exactly how we get better. We're sorry the rate structure wasn't clearly explained at the time you enrolled. The 9¢/kWh is the energy charge, but your local utility (AEP Central) adds a separate delivery charge on top — and we understand how frustrating it is to discover that after signing up. I've already flagged this with our enrollment partner so we can review exactly what was communicated during your signup call and make sure it isn't repeated. I've also reached out to you directly via email with a couple of options to make this right. Please don't hesitate to reply there — we'd love the chance to turn this around for you. ⚡️🐙
Ernesto M.
It truly has the best prices, and the energy is reliable.
Response from Octopus Energy USMay 14, 2026
Thank you so much for this! 🌟 Keeping our prices fair and our energy reliable is exactly what we're here for. We're thrilled that's been your experience — we're always here if you need us! ⚡
Eric
Clarissa was very helpful and was very fast and very nice!!!!
Response from Octopus Energy USMay 14, 2026
Thank you for the amazing feedback! 🌟 Clarissa will be so thrilled to hear this — she's a true star on our team. We're glad she could help you quickly and with a smile. We'll make sure she gets the recognition she deserves! ⚡
Catherine F.
Well organized, nice/helpful customer service & very reasonable plans.
Response from Octopus Energy USMay 14, 2026
Thank you for the kind words! 🌟 We take pride in making everything simple and straightforward — from our plans to our customer service. So glad our team made a great impression! We're always here if you need us. 🐙
Vy L.
fast and simple
Response from Octopus Energy USMay 14, 2026
That's exactly how we like it! 🌟 Fast and simple — always. Thanks for the love! 🐙
Brian W.
Clarissa was great in helping me cancel my service when I moved. Took seconds. The service was good and low cost while I had it.
Response from Octopus Energy USMay 12, 2026
We're sorry to see you go, but so glad Clarissa could make the process quick and painless! Best of luck with your move — and if you ever land somewhere we serve, we'd love to have you back! 🐙
J H.
Custoer service is prompt.
Response from Octopus Energy USMay 12, 2026
Prompt is the goal — really glad it showed! We'll keep that standard up for you. 🐙