Octopus Energy USReviews of octopusenergy.com

Having recently had reason to contact their Customer Service team, and hearing how they were taking on failed energy companies etc., I thought I'd been in for a long wait and slow response. I've had exactly the opposite experience. After a few days, Emily replied and has efficiently acted upon my query and continues to do so. She engaged Alina to help with my tariff switch which has all gone through smoothly and with no hiccups. Having sent an email to Greg, Claire picked this up and I would say all of these employees have provided an excellent service. At a time when energy companies are under a lot of pressure, I never expected such good service and would have no hesitation in recommending Octopus to others. This review is genuine, in case anyone thinks I've been rewarded for saying this.

I have been a customer of Octopus Energy for a year receiving excellent service. Yesterday I received an email about my fixed tariff coming to an end and offering a new tariff only £20 more a month. Considering what is going on at the moment with the energy crisis this was a great offer. As working at Heathrow at the time decided to renew today as on day off. Unfortunately the offer had changed on my app. I phoned Octopus Energy and got through straight away to Simon from Team H2 who honoured that tariff with only an increase of £20 a month!!! I am so impressed and shows that customer loyalty does go along way.

I have always had excellent service from octopus, especially Jade and Molly,

Excellent service and support, nothing to much trouble. Answer phones quickly and efficiently and customer support are product trained. App is excellent as is their communication to customers

The worst energy company I’ve ever known. I’ve been with them a few years know and I’ve had nothing but problems. They’re constantly adding new charges, some times adding hundreds or even thousands to my bill overnight. Every time I speak to someone they reassure me everything has now been dealt with but only few weeks later I’m faced with more problems which take days or weeks to resolve, rinse and repeat. They seem to have no idea what they are doing and I absolutely hate having to deal with them. Avoid at all costs!

Worst energy company I have ever dealt with horrendous bills got out after 3 months do not use this awful company