Octopus Energy USWe understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Octopus Energy US (octopusenergy.com) has 262 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Larry H.
Keeping my bill low and rates low.
Response from Octopus Energy USMay 11, 2026
That's the goal! We're committed to keeping things affordable and transparent — no tricks, no gimmicks. So glad it's making a real difference for you. Thanks for being an Octopus customer! 🐙
RP
So easy to do business over the phone.
Response from Octopus Energy USMay 11, 2026
That's what we're here for! We're so glad the experience felt seamless — our team works hard to make every call as easy as possible. Thanks for taking the time to share this! 🐙
Jocely G.
Great and fast customer service 💯
Response from Octopus Energy USMay 11, 2026
Thank you so much! We love hearing that — fast and helpful is exactly what we aim for. We'll pass the kind words along to the team. Welcome to the Octopus family!
CHANDRA
Anyone was excellent.
Response from Octopus Energy USMay 7, 2026
Hi Chandra, thanks so much for the review and kind words! We’re really proud of our team’s commitment to making sure every customer gets the help they need, no matter who answers the phone. It’s awesome to hear that’s been your experience as well. We truly appreciate you being part of the Octopus family!
Simon W.
The electricity was not turned on on the date agreed in your notice. My family and I arrived to a house completely in the dark. There is no after hours help that could resolve it.
Response from Octopus Energy USMay 6, 2026
Hi Simon, we're truly sorry your family arrived to a dark home- that's never acceptable, and we understand how upsetting that must have been. There was an internal processing delay on our end, and while Roland our Team Lead reached out to address the situation, we know that doesn't undo the experience. We're working to make sure it doesn't happen again. We do want to note for transparency: when switching providers in Texas, a switch keeps your existing service active until we take over. A move-out with your previous provider creates a gap before new service begins. Choosing the switch option would have prevented the interruption, and we're committed to making sure our customers are fully informed of that distinction going forward.
Luther J.
I love my service and always get extreme good customer service
Response from Octopus Energy USMay 6, 2026
We're happy to hear that you love our service and receive great customer service. Thank you for your positive feedback; we appreciate it.
Viraf
VERY PROFESIONAL, GET THE THINGS DONE AND ACT FAST. VERY POLITE.
Response from Octopus Energy USMay 6, 2026
Thank you for the kind words! We definitely pride ourselves in friendly efficiency, so its great to hear we're able to get you taken care of promptly when you reach out! Thanks for choosing Octopus Energy!
George
I was always able to talk to a customer representative in a timely manner who spoke excellent English. Unfortunately, after years with Octopus their price per kWh jumped to a point I could no longer accept and when with someone else.
Response from Octopus Energy USMay 5, 2026
Thank you so much for your kind words about our team and the service you received over the years — that truly means a lot to us. We're genuinely sorry to hear that pricing ultimately led to the switch. We understand how important finding the right rate is, and we'd love to have you back if circumstances ever change. If you'd like to explore what we can currently offer, our team is always happy to help. Wishing you all the best! 🐙
