Octopus Energy USReviews of octopusenergy.com

Employee did not want to open my account, pretty sad

I did not like the way after I processed my credit card and you came back to me for further docs.

Nothing My account is closed.

Too soon to tell.

Kevin was wonderful! When I called in originally, he told me exactly what I needed to get for the deposit to be waived. I was able to call back in the afternoon and requested to speak to him to finish the process. He was quick, easy to understand, and made it a breeze! Overall, I had a simple time signing up and receiving all the necessary documents as our call was happening. Kevin is a great agent! Update: I sent a reminder email to them to not call my old electricity provider and cancel that plan because I will be having electricity in two different places. I got a response 3 days later that actually my entire request was rejected (despite having a card on file, account sign up documents, etc) because they think I’m having electricity at the same address…like that makes no sense. And I got the email on Friday at 5:21 when I can’t even call in to get help to figure out the issue. Luckily Deavonte’ got that sorted for me today. Here’s to hoping the electricity is on this Friday!