Octopus Energy USReviews of octopusenergy.com

Response from Octopus Energy USJun 2, 2026

Thank you for the kind words! If you need anything in the future, we'll be here ready to assist! 🐙

Response from Octopus Energy USMay 21, 2026

We sincerely apologize for the frustration you've experienced with our online payment process. You're absolutely right—having to call each month is not the experience we want for you, and we hear you. We've recently made significant improvements to our ACH (bank account) payment system that should resolve the issues you've encountered. These changes are live now and designed to make payments faster and more reliable. We'd like to make sure this is working smoothly for you. One of our Energy Specialists will reach out and help ensure this is working as expected. Thank you for your patience and loyalty. We're committed to earning back your confidence. 🐙

Response from Octopus Energy USMay 20, 2026

Thank you for bringing this to our attention. I sincerely apologize that we closed the wrong account. That's not the experience we want you to have, and I understand how frustrating this must be—especially when you're managing multiple properties and trying to do right by your tenant. I'm personally investigating this now to confirm exactly what happened and get it resolved for you. You can expect to hear directly from me within 24 hours with a clear plan forward. We truly value you as a customer, and we're going to make this right. 🐙⚡️

Response from Octopus Energy USMay 20, 2026

Thanks so much for the kind words! 🐙 We really appreciate you taking the time to share that feedback. Making things easy for our customers is what we're all about, and hearing that we delivered means everything to the team. If you ever need anything else, you know where to find us. Take care!

Response from Octopus Energy USMay 19, 2026

Thank you for reaching out, and I'm truly sorry for the frustration — a delayed response is never the experience we want for you, and I completely understand how that feels. Setting up automatic payments from your checking account should be simple, and we want to make sure you're taken care of. I'm personally flagging your inquiry to ensure a team member follows up with you directly to walk through the setup and confirm everything is working on your account. We'll be in touch shortly — and again, I apologize for the wait. You deserve better, and we're committed to making this right.

Response from Octopus Energy USMay 19, 2026

Thank you so much for this wonderful review — and for taking the time to share your honest experience with us! 🐙 We're really glad to hear that overall you've had an excellent experience with our service and support team. That said, we want to acknowledge the activation hiccup — a delayed start due to additional documentation is frustrating enough on its own, but not receiving a heads-up email made it worse, and that's on us. We're sorry for that gap in communication and are always working to make sure customers are kept in the loop every step of the way. Thanks for us! 🐙

Response from Octopus Energy USMay 18, 2026

Thank you for sharing your experience — we're sorry to hear this caught you off guard, and we completely understand the frustration. When customers enroll through one of our third-party partners, the Early Termination Fee is outlined in the Electricity Facts Label provided at signup — but we recognize that doesn't always mean it lands clearly, and that's something we take seriously. After reviewing your account, we could see that the ETF was significantly higher than the actual energy charges from your time on service, so we've gone ahead and waived it entirely. We want to make sure every customer feels that they've been treated fairly, and in this case, that was the right call. I will follow up with you directly as well. -- ⚡️🐙