Octopus Energy USWe understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Octopus Energy US (octopusenergy.com) has 262 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Robert
Melissa was first class in helping to resolve my issue. I was able to deal with her directly each communication and called me back personally each time very promptly. She even called me back this week to ensure my service was not interrupted. Excellent Excellent Excellent!!!
Rebecca L.
I requested information and for an example about real time settlement pricing for a solar buy back program. I received a quick response from Brian who provided clear and understandable information about real time settlement pricing and the link to ERCOT Real-Time Settlement Point Prices Display. I have chosen Octopus Energy USA as my new electric retailer because without even being a customer, the representative's input was a HUGE help. I look forward to receiving great customer service with Octopus Energy USA!
Farrah R.
Melissa was super patient and quick to help with my renewal. She also gave me other options in case I want to switch my plan. Octopus energy always has great customer service, a great app, and unbeatable rates! I highly recommend this company to everyone I speak with.
Jane T.
Jane Thornton, you were friendly and very helpful, answered all of my questions. Thank you for your help. I told the lady on the phone she deserved a five star.
Samantha
This is the worst electric company ever. They charge you 75.00 every two weeks and then they tell you you're account is past due 32.95 I'm on auto pay. So I don't know how it was past due. I look at my bill today (March 8 2023) it's now 98.96. So I pay 100.00 on it. The page refresh it's now 196.97 wth Don't waste your time with this company.
Brittany B.
Peyton was very helpfully is going through my bill with me when I had questions. And gave me tips on keeping my energy usage down to help lower my bill. I appreciate it! He was wonderful
Lucinda B.
Great customer service!
Hollis J.
Eric was very patient with me considering that I'm not too good at the internet and he was a pleasant person to talk to..
