Octopus Energy USReviews of octopusenergy.com

I emailed Octopus at the very last minute to request a payment arrangement, which is something I've always experienced to be a low-priority concern with my previous energy providers. Their agent (Lizzeth) replied to me promptly, offering a resolve in authentic words (not a form letter) and displaying a level of professional and personal engagement this old girl has never experienced with another energy company! I've known quite a few, too. Thank you Lizzeth for your time, and thank you Octopus.

I called the US office to discuss a discrepancy with my UK bill. I spoke with Payden. I was impressed by his true professionalism, knowledge, caring nature and especially for his patience and understanding. He resolved the issue promptly as well. He is an asset to Octopus Energy and is an exceptional representative for the company. Payden's commitment to the highest level of customer service is to be commended. I hope that his hard work and dedication is acknowledged and rewarded.

Clarissa was knowledgeable in checking the status of my newly installed WiFi thermostat. She was able to verify my new rates and make sure they were correct.

Easy to get to a real person and when connected the person helped me immediately. Hold time was a bit longer than expected, but not bad.

The customer service representative answered all of my questions, and I had a lot, with not hesitation and was so nice about it.

Great recent experience sorting out a billing issue. Thanks to - 'Charlotte OB11' - for the help Stopped receiving bills for two months for some reason. But it was all sorted out about half an hour after I called up. Have found Octopus' customer service very good so far. You call up and speak to a real person who can sort things out. Came over from Bulb Energy.

Recently moved to Texas and had my first taste of the Texas energy market. That's another conversation. Octopus piqued our interest in the myriad options and I reached out to discuss with a rep, who answered our questions and got us signed up without a hitch. It was later that hitches started. One of the big sells for us was the monthly bill discount that came with having a qualified EV car. We do, but our charger was not in the list that must be filled out as part of signing up for the "Intelligent Octopus" service that enacts the discount. I reached out by email and within a day, they had the information they needed and added our EV Charger (Grizzl-e Duo) to the qualified chargers list. Awesome! Still couldn't complete setup of Intelligent Octopus, new error. I called in and spoke with Melissa at this point. She was courteous and helpful, and by the end of the call we had Intelligent Octopus signed up and working with our car and charger. Melissa also answered additional questions we had while they were working through troubleshooting the issue. The customer support we've received has really gone the extra mile to reinforce that Octopus was the right choice for us.

Roland was very helpful at listening to my concerns and resolving them during our call.