Octopus Energy USReviews of octopusenergy.com

Fast, knowledgeable and efficient.

CEO admits to fraud: Octopus Energy deceives customers by using AI responses instead of real people. When you reach out for help, you receive a fake AI response, and not a real one, with no disclosure. Evidence: Google "AI is doing the work of 250 people at an energy company and satisfying customers better than trained workers, CEO says". (TrustPilot does not allow posting links)

Jake's knowledge, patience and understanding is awesome. I am a customer that is new to solar and because of Jake I had an exceptional experience. I have called around to other companies and they were not able to assist me with understanding the solar way. Jake's awesomeness sealed the deal. His priority was making sure I had an understanding and not focusing on the sell or upsell. I really appreciate the experience and look forward to doing business with this company. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Their phone system seems to lend to an easy way to talk to someone. Talked to Mellisa Campbell, and she helped walk me through options, and informative without sounding cookie cutter or scripted. Even though the call was short, I was not rushed, and that we had all the time in the world for me to get it “right”, even if octopus wasn’t the right company for me. (Spoiler, how can I NOT switch) Recap: Excellent customer service. Super easy sign up (did it online)

Eric was so polite, helpful, knowledgeable and answered all my questions . I would recommend this company to anyone .

I struggled for several months with a recurring billing issue and then supreme customer support person Eric stepped up, did the research and sure enough was able to resolve the issue!! All the way around it has been an enjoyable experience with Octopus as my energy provider :)

The rep answered the phone right away and resolved my issue quickly in a clear and professional manner!!! Very helpful and courteous!!!

Melissa provided much help in getting my bill straightened out. After verifying that half of the bill appeared to be missing, she got some of your experts to review it to find out what went wrong and fix it. During the time it took to fix the problem, she kept me informed of the status