oakstreethealth.comReviews of oakstreethealth.com

We started going to Oak Street over a year ago. We were treated great liked our DR, got in promtly. This year we called in for an appointment(we go in together to save time) and to wait a month to get it. When we got there had to wait 1/2 hour before checkin. Then they only would let me in not my wife, her appointment was an hour later. As they took me back I told my wife to come along the nurse said NO. She did relent but told my wife she was not allowed to say anything. At that point I told the nurse they had plenty of time we were leaving.

I hate calling for an appointment with my doctor or to ask her referrals. It is the worst setup I've ever seen and yes they are accentuating old medical records and they are frustrating me and they are difficult to work with and they are not following through on their work and I'm sitting here suffering because of this they need to be investigated for their process their patients should be able to get right through to the doctor's office not talk to five people and give them everything before you talk to the doctor's office.

I honestly don’t like their whole primary care doctor and their staff there at all ever now. I’m just done with them right now. I think that they just care about my medical insurance forever not really about me so if you have a chance and you go to the one in Warwick,RI please find another primary care provider and physican that really cares about you right now. They are terrible as well forever.

This has to be one of the worst medical experiences I've ever had. I was interested in becoming a patient but had some questions. I called the local clinic (Joliet/Essington Rd) with my questions. The phone representative was VERY rude towards me, kept interrupting me. I politely asked her to allow me to finish my question. She apparently didn't like that & hung up on me. This is a far cry from the image their TV commercials represent. On top of all that, I have made multiple attempts to get in touch with their patient relations department. I have been bounced around from person to person. I have had no one from Oak Street health even attempt to address this situation with me

Several issues - from the Streamwood, IL location. The provider recommended Hep B series (3) vaccinations, which are staggered. Had 2 the 3rd one - they called to cancel my appt as there wasn’t a tech in the office that particular day. Didn’t need a tech - a MA is qualified to give vaccines. Tried to get it done at my pharmacy - they discovered OSH hadn’t entered the vaccine records (as required) so they could give me the 3rd vaccine with the correct manufacturer’s dose as recommended. Got this resolved by going to OSH & getting my medical records. Next up my Medicare Advantage insurance does not bill me for office visits to my PPO…ever, as it’s part of my plan. Apparently OSH thinks patients are uninformed and they billed me for two office visits, one was suppose to be my annual checkup…which they made it a regular visit. And they continue to bill me for the two visits. I filed a grievance with my insurance and I am 100% correct but OSH continues to bill me as if they were a specialist office where I do pay a co-pay for the one specialist I see for a specific diagnosis that a General Practitioner doesn’t treat. I have filed a complaint with the Better Business Bureau to make sure OSH doesn’t get away with overcharging patients. This is clear Medicare fraud or a very feeble attempt at Medicare fraud. I spent 15 years in Healthcare IT and trained & supported hundreds of medical staff in EHR (patient charts), billing processes and more. I’ve spotted fraud before. Billing patients for services Medicare reduced because of their contracts is highly frowned upon. I just hope patients pay close attention but fear because they provide services to an older group of patients - many pay their bill without verification. I have switched primary providers as I wouldn’t take my pets to OSH for treatment.

I made an appointment with Oak Street Health as I am looking for a primary health care provider. This was by far the worst medical experience I have ever had. The PA was cantankerous, extremely condescending, and basically scolded and criticized me for everything I am doing to maintain my health to this point in my life. This was not a conversation with a medical provider, it was a lecture with a very condescending attitude.

Wrong appointment and I really needed to see a dr. Unorganized administration. A month to get an appointment in caring no follow up ridiculous don't recommend...

Strongly Advise Against Applying: I would never recommend anyone work for this company, particularly the Durham, NC clinic. It is by far the worst professional environment I have ever experienced. Toxic Management & Favoritism: Management is entirely incapable of separating personal friendships from professional boundaries. If you are not close friends with the supervisor, you are treated poorly. Company policies are applied inconsistently and only upheld for certain individuals. Punished for Teamwork: There is zero collaboration. Asking a colleague for help results in them complaining to management, which leads to the supervisor reprimanding you simply for trying to communicate and do your job. Zero Growth: There is absolutely no opportunity for career advancement or professional development within this clinic or the company as a whole.