oakstreethealth.comReviews of oakstreethealth.com

I had Humana insurance and decided in October 2025 to change to Devoted as the payment was less. I notified Oak Street Health what my new insurance was going to be. I had a prescription to be renewed in January 2026 and I called the pharmacy to see if it was ready for pickup and found out it was never called in. I called Oak Street Health on Austin Bluffs Parkway, which was my clinic. After waiting for the person to check some information, she came back on the line and told me I was no lomger a patient there because I changed my insurance. NO EXPLANATION! NO LETTER! NO PHONE CALL! NO TEXT MESSAGE! SILENCE as in crickets!!! I had to scramble to find a new primary care doctor. I truly hope CVS, as the parent company, is paying attention to all of these NEGATIVE reviews. Piss poor operation!!! I am switching back to Humana, but I will be damned if I go back to Oak Street Health!!!

I booked an appt 6 weeks ago for a general checkup, but also told them I had sever pain from a bulging disk that was causing shoulder and arm, nerve pain and explained that each time I look up my hand was going numb. While I waited I must have seen 100 tv ads for Oak Street. Each time claiming same day appts are available, new patients are being accepted and doctors are available. For me none of this was true. I waiting six weeks to be seen. By then with ice, heat, rest, anti-inflammatory meds and Youtube physical therapy vids, I ended up treated myself. When I booked the appt I did it because I was able to see on their website many Dr.s were available, just like the smiling ones in the ad. I read the reviews and saw one I liked. They said I would meet with intake for 30 mins. Then a nurse for 30 mins and then the physician for 30. When I arrived I was sent to intake and it was a very cold, corporate approach to medicine. First thing they did was to try and get to add medicare coverage through their corporate partners. Seriously, an up sale to an ins agency that no doubt you get a benefit from? Then started telling me they are preventative so I’ll visiting them frequently. I’m hearing we’re are going to bill medicare for everything we can. Then I was told that I’d meet with a nurse-practitioner. When I asked if I was seeing the doctor I selected online, I was told their Zuni location didn’t have any. Only nurse-practitioners. Then more corporate non sense with the intake rep who won’t answer why I can’t see the doctor I chose with the same reply over and over, “We don’t have any doctors at this location.” I asked if there was another location where I could establish a primary care doctor because I’m new to the area. “None of our Drs. are taking new patients.” At that point nothing I had been told by the scheduler happened. The ad clearly stated they were taking new patients, same day appts were available and the patient care was primary. None of that was true. I waited six weeks with a bulging disk? Then I learn CVS had purchased this healthcare company. Now I’m fearing how their approach is so corporate it’s a money grab. These ads sound really good for seniors, but in reality CVS is a stock held company that is beholden only to shareholders not medical patients. This corporate approach to healthcare made me feel invisible, it was inaccurate, and when I questioned it they clammed up and started stating corporate policy over and over, never addressing the question they were asked. I left before I finished intake. I worked in Corporate America for 35 years. The last thing you want is a corporation handling your future medical needs. It was easy to see that their objective is to buy a lot of ad time generate customers and to add to the companies bottom line, not to do what is best for you. And I’ll wait another several weeks to be seen by another group. The entire process was a waste of time.

I have never been a patient for I will be dedicated to the people who took care of me before I became a senior citizen. It is not right to persuade people to come with consistent interruptive videos while looking at something else. I have experience that everything that sounds good is not necessarily so at all. We have a right to choose our own MD.

I was contacted to get my Dr to fax a new script for my medicine. Its been 3 days, I cant sleep without it. Everyday I call, agent said I will sent a urgent request. No didn't happen.i thought this place for older people would be different, no they are not

I have watched their commercials and recently saw a patient who was mismanaged by their providers. Oak street commercials never indicate that this is a division of United healthcare insurance This is deceptive as their interest seems to be extracting as much from Medicare and converting patients to the AARP Medicare advantage which is owned by United Healthcare insurance

I went for an introduction appointment with NP Nancy , and I was impressed. I thought this was a good choice for GP care and I have specialized care at VCU. I called several months later for (non controlled) prescription renewal i was diaappointed Nancy had left the practice. I was told to come in to pick up my prescription renewal Arriving on time, I was forced to wait 90 minutes. Before I could receive my prescription, I was told by a nurse that I had to have a complete blood panel and many vaccinations I offered to pull-up (my chart) my blood results recently completed. The nurse said “it’s okay, Medicare always pays for these tests”. I anticipate they’ll have a Medicate investigation soon .

If I could leave a zero I would do so I’m just going to say the Oat Street in Portsmouth Va is the worse I take my 93 year old mother there well I was now have to find her new doctor I have had scheduling problems with them that wasn’t our fault they canceled an appointment when you on the way we dealt that then today got appointment that was scheduled for 11am but a notification came in and it said 11:30 pm so I went with the notification that was sent in to my phone from them (Oat Street) so when the doctor Dr.(Delvenia Kilyofas)comes out to talk she was very unprofessional as if I’m lying about the time I show them the notification and she is like well I will see her but the visit will be short and she said I mean very short so I told them she doesn’t have to see by her so me and my mother talk with the director she was nice but the issue was Not solved to schedule another appointment that is another whole month away my mom has blood pressure issues and other health issues so I wouldn’t recommend anyone to go there that is serious about your health because they don’t care That commercial is one big lie

The prescriber turnover is unbelievable. I am on my third Doc in a year. Everyone quits. Hmmm.