oakstreethealth.comReviews of oakstreethealth.com

To be fair, I have never been to Oak Street, so I cannot tell you about their service, but I live in Dallas, TX and today saw one of their commercial vehicles/vans that had license plates that showed registered in Mexico???!!! Medicare is American so how does a Meicare Advantage program have vehicles registered in Mexico?

I had a heat stroke, which affected my talk, I also have bone on bone right hip arthritis, I mentioned to oak street communicate via text, because of my affected speech. They have not! I have had constant pain 24/7 with my right hip, and I need relief, also the doctor gave me valsartan 40 mg to help control my blood pressure,this has made me extremely dizzy. I have been trying since October to get help, they have not texted me back. I told them to text me because of my speech. My prior insurance Blue Cross and Blue Shield, handled everything,and I had no out of pocket expenses, that insurance was taken away from me by government agencies. I have been trying to get relief from the pain and dizziness since October, and they have done nothing to help me. This is terrible, I would never go there, I just wish I never took the insurance that works with them, they are worse than a zero rating!

I'm frustrated with calls not being returned. Also lack of promises not being fulfilled. If I had it to do all over again, I would have never left my existing primary provider.

For In House Testings, Or Procedures Where They Can Make More Money OAK Street HEALTH Is Quick With Scheduling. I Called The Lafayette, LA March 24, 2026 Because I Woke Up In Pain, And Was Told The Earliest That I Could Be Seen Is APRIL 13, 2026. REALLY??? The Commercials ARE CONVINCING. BUT, MY REALITY WITH THIS OFFICE IS VERY DISCOURAGING! Could Be Seen

As a patient of Dr. Upton who was referred to me I thought was as expected...but. The staff especially in customer relations at the pine Street location Tulsa is one of the rudest people that I've ever had to deal with giving incorrect information and being terribly insensitive as well...I would never refer anyone there again.

Wish I could write my experience without it turning into a book. Because of their incompetence, Oak Street Health flatly lied to me about a form required by the Court when petitioning for guardianship. First, they said they didn't receive it by fax, although I have confirmation of transmission. I mailed it Certified, return receipt, and they said they couldn't find it. I drove 80 miles to deliver it personally. All three times, my contact information was included. Turns out they received the form all 3 times, but the treating nurse did not know what to do with it! When a business ignores a form that is captioned by the name of a Court, that is bad. That court form is because of disabled adults not having the capacity to know what they are signing. It does not require a HIPAA release. It goes before a judge and if granted temporary guardianship, that person then has authority to sign the HIPAA release on the patient's behalf to get medical records for filing with the court. But, I was talking to call center people -- not anyone at the clinic, nor their legal department. No matter what number you call, you get a call center, some which are not located in the same State where the patient lives. No matter what issue you phone about, the result is the same; "The care team will contact you within 48 hours." What about 48 YEARS! My sister is 78 yrs old, but the MSN, (not a doctor), thinks that a patient that old who has had dementia for over 8 yrs knows they are signing a HIPAA release form. Recently, financial exploiter number 1 got a HIPAA release form for complicit party number 2, had my sister sign it, so complicit party number 2 then changed the mailing address in my sister's file. In spite of having my contact information, the form was mailed to complicit party number 2 who resides 700 miles away because she is listed as having a HIPAA release. Effectively, Oak Street Health put the information of that form, and the actual form, into the hands of suspect people and obstructed my sister's ability to live her last months in peace with someone she loves and who loves her. I filed a complaint with BBB and the response was, in my opinion, just so BBB won't reduce their rating due to no response, because it was just like the responses you get from the call center, that is along the lines of saying, "we will look into this matter and get back to you". I tremble at the thought that I had to explain this. Oak Street Health's staff, upon realizing they didn't know what to do with the form, rather than lying to me, should have contacted one of CVS's attorneys, or contacted me, and I would have helped them reach court personnel to explain the reason and purpose of that form to them.

At the Mishawaka, Indiana, clinic. I am generally satisfied with my experience. The nursing staff is terrific. I agree with other patients that communication is clumsy and can be slow. A patient portal would be greatly appreciated for quicker solutions. I am unhappy, though, that CVS is the parent company. I suspect there are conflicts of interest as a congressional hearing committee revealed,

The issue is not with Oak Street Health as a provider. The issue is with one of the drivers of the van. I suffer from a disability and have trouble walking sometimes. I parked near the door for a quick run in . The driver pulled up to the door as well and made a point to pull all the way to my front bumper so that I would need to back up before leaving. The manor in which he did it was to indicate that I should not have pulled up there. The thing is, he has no more right then anyone else to park there either. Regardless of both of our bad parking choices, his behavior reflects Oak Street Health. The location is 4401 W Western Ave South Bend IN 46619. I would give a description of him but I believe if this is addressed to the team, he will know exactly who he is.