Nuvio RecoveryReviews of nuviorecovery.com

I've had my recovery chiller since June/July of last year. I was skeptical of the quality of this product prior to buying it given how economical it was. Turned out to be just what I needed, and it always performed well for me. However, last week I noticed the temperature sensor was busted so I reached out to their customer service team. Charlie (the customer service representative I was put in contact with), quickly diagnosed my issue, sent me a new temperature sensor, and sent helpful, and instructive videos so that I could fix it myself. My recovery chiller's running just like new again! Thanks!

Can anyone help me get a refund? I purchased the chiller and pod for my kids at xmas. We tried 3 times to get it to work and it never got cold. It also made funny noises. I wanted to return it but the company made it so hard to do with me having to video steps. We gave up for a while. But then my kids keep asking for me to try to get it working and that I shouldn't have wasted my money on this brand. I just tried again and now there is water leaking through the chiller. I have sent pictures and videos along the way to the company but they will not assist with a reimbursement. The chiller and pod is junk. May some one help me who has had success in getting a refund? Thank you!

The system worked great until it didn't. Not sure why it stopped working but once I made the complaint, they rectified it right away and sent me a new machine. I had a good experience so far and still recommend them to friends and family.

I have used Nuvio chiller for quite a while now and have been able to achieve my goals. More importantly I ran into a small issue and they 100% stood behind their product and I’m back up and running. Maintaining 40/45 degrees here in Florida Thank you Nuvio

Product never worked. Was promised a refund that has never been received. When I continue to email them (no phone number avail). They say that there's a hold up in their system because something was filed against my purchase. That's their response, but it's just a delay tactic.

Great customer service!

Customer service is actually great I have read that customer service sucks, I have had the opposite experience, they have been so good, every issue I have had they have taken care of. The issues have largely been my fault, such as an incorrect order, but they have resolved it. They are very responsive. I give their customer service an A+, so far I give the chiller an A-minus. Doesn't cool as fast as they say, but it does get the water to a consistent 45 degrees (takes about 12 hours), but I'm also in a very hot climate.

I had an issue with my chiller. The pump broke and it made the chiller freeze. They sent me a new chiller within 2 weeks. They email and do a diagnostic on it, then are veryvhelpful