Nuvio RecoveryReviews of nuviorecovery.com

love the chiller and pod. takes less space and easy to setup. Chiller is amazing and versatile. I love taking a dip daily after my sauna session and hot and cold therapy combined is doing wonders for me!

I am writing to formally raise a complaint regarding a product I purchased from your company: Nuvio . Since receiving the unit, I have experienced persistent and unresolved issues: * After two months, the machine began to malfunction, prompting my first support request. * At the four-month mark, the issues continued and were not fully resolved despite additional support. * Most recently, I received a temperature probe three weeks ago. Since installing it, the machine has become increasingly unreliable and now fails to turn on consistently. I have made multiple attempts to get assistance, but support has been significantly delayed or ineffective. I have also not had access to a real person to properly discuss the matter. This experience has been both frustrating and unacceptable. I am requesting one of the following actions within 14 days from the date of this letter: * A full replacement of the faulty machine, * A complete repair at no cost to me, * Or a full refund of the purchase price. If I do not receive an acceptable resolution within that timeframe, I will be forced to pursue further action, including: * Filing formal complaints with consumer protection agencies, * Publicly reporting this matter through relevant consumer review platforms, * And seeking legal remedy for the sale of a faulty product, insufficient support, and potential consumer fraud.

Nuvio chiller is leaking after my 5th-6th use. Save you’r money. It doesn’t read the correct temperature either shows it’s colder than what it actually is.

I purchased the Nuvio Ice Bath expecting a quality product, but unfortunately, it has been nothing but a disappointment. Right out of the box, it didn’t work as advertised. I followed all setup instructions carefully, but the unit failed to cool properly and never reached the temperatures it promises. To make matters worse, when I contacted the company about the issue, their customer service was completely unhelpful. They refused to take the product back or offer any kind of reasonable support or resolution. For a product at this price point, that’s completely unacceptable. Save your money and avoid the headache—there are better options out there with better customer service and working products. If you’re so confident about your product why you don’t offer a return after one day of receiving delivery? Make no sense to me

Hello, I am still waiting on a tracking number for my purchase. I received an email with an additional 15% off for Easter and you all were providing delivery dates for the items purchased. I would like to share 2 disappoints so far with your company and I haven’t even received my product yet. 1. The 2-5 day delivery did not happen and being notified within 48 hours with a tracking number hasn’t happened either. 2. When I sent an email asking if there were any additional discounts because I was looking at buying the chiller and sauna tent, I was advised 10% is all you offer, which is not true by the email I received with a 15% off. I hope I have not made a mistake by ordering from Nuvio. Please provide a tracking number by today. Respectfully but very disappointed! No response to email sent today 4-21-25

Because of the size of our Roman tub it takes over two days to reach the desired temperature. I have no use for this and I have already boxed it up perfectly in the box it was shipped in. Like I said before, since this chiller does not meet my needs because my Roman tub is so large, I will post negative reviews on every website including the better business bureau and retaining an attorney for restrictive, difficult, or unfair return policies for a chiller that obviously does not meet my needs. It takes over two days to get to my desired temperature! My order number is 23383

Recovery chiller is a sub-par product, very loud and takes at least 12 hours to chill to target temp below 50 degrees. It is clunky and the flow tubes are poorly designed. They should include common faucet adapters with the tubes for indoor or outdoor use. The pod is horrible, you’re better off just using the recovery chiller with a standard barrel outdoors and bathtub / plunge pool indoors. Customer service is bad.

Terrible Chiller.....Broke at 6 months 10 days and no refund or replacement offered.....DO NOT BUY FROM THEM BUY FROM A REPUTABLE COMPANY