Nuvio RecoveryReviews of nuviorecovery.com

I had a part break (my fault) on my unit. I reached out to the support team and they sent me a replacement immediately no questions asked. Great customer service. Unit itself works great too. Highly recommend

I was skeptical due to the price, and the website doesn't seem to work well on my devices; however, I've been pleasantly surprised. The Customer Services team goes above and beyond. I've had several issues with my unit over the last 12 months, but the Customer Services team was phenomenal in helping me through the issues, sending me replacement parts (where needed), and I'm back up and running.

I have enjoyed the Nuvio chiller. It has worked well and is an excellent alternative to many of the more expensive chillers on the market. When I had an issue with the chiller and needed a replacement part, the Nuvio team quickly responded, sent the replacement part and detailed instructions on how to replace the part. The replacement was easy and now the chiller is working perfectly again.

Let's start with the product. I've seen some products advertised cooling in a few hours. For this one it was slow as heck and I had to do it overnight in order to have a cold plunge in the morning. And I don't mean a few hours overnight I mean a long hour of sleep overnight. It gets gets better, then the pump broke, and was told to provide videos of that to customer support which I did. They replaced it then the chiller itself broke and flooded my entire bathroom. On this issue I was asked by Nuvio again to flood my bathroom and had to send videos of the garbage device doing it. The needs little con about all of this is that I did not know the chiller would leak cuz the pump did not work and send water to the chiller. So the time it took to resolve the pump issue, coupled with a reluctancy on my own hard and having to flood my bathroom again, pushed it outside of the warranty. If you're thinking about buying a new chiller, I suggest doing what I'm doing, paying a little more for a product that isn't a piece of crap. It is slow as hell and will break. I bought the thing because they're supposed to be better than the cryopods and I thought I would save money but with the amount of time the thing actually lasted it would have been cheaper to go with a membership for cryopods. I have videos of these nightmares if anyone wants

I have been debating buying a chiller for a year now. Bad reviews always made me worried. Then, 3 of my friends bought the Nuvio chiller and gave me great feedback of their own. So, I bought mine. One of the hoses came bent which affected the flow of cold water. I asked for a replacement and Charlie took good care of me. I am using my chiller 3 times a week and so is my son. I cannot mention how great are the benefits. I use it in my bathtub because Florida is too hot outside. Doing it inside permits me to keep the water cold for a few days without over working the chiller. I really recommend it.

This chiller isn’t worth the money. Ours failed to cool to the desired temperature after two months. It even gave a high temperature warning and started beeping uncontrollably. Seems dangerous to me. I immediately contacted customer service and was surprised at how responsive they were. But after months of back and forth with trouble shooting and videos demonstrating the problem, they emailed to tell me the 6-month warranty had run out. They strung me along for 4 months. After letting them know I would be reporting them to the FTC and BBB they offered to send me a new temperature probe. It looks completely different from the original part and surprise— it doesn’t work! UPDATE: Nuvio has agreed to send us a refurbished chiller.

Thought this was a great value when I initially purchased but only got 4 months of total use out of it before the cheap plastic internal water tank completely cracked along the circular seam. Reached out to customer service and they claimed they didn’t have my email my phone number or purchase order. I did supply all information, my credit card purchase date and my fedex tracking number and the purchase charge on my card. There is no phone number to call and customer service takes a long time to respond. Very frustrating overall experience and would not recommend this product.

I have had the Nuvio system for over 6 months now. I use the system about 3-4 times a week. I have had a couple of issues with both the Nuvio system unit and the plunge tub. BUT with each issue, customer service were quick to help me out. I have referred them to everyone I know. This is a great company and a great product. Chris D. Laguna Niguel, CA