Nuvio RecoveryNuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Nuvio Recovery (nuviorecovery.com) has 488 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Excellent
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488 approved reviews, newest moderated first
Clint E.
I purchased the Nuvio chiller and when it came a piece was broken on the pump. I contacted their customer service and they responded immediately and took care of the problem. They sent me a new pump and I had it within 2 days. Very fast and very thorough. Most companies make it difficult, this was a great experience.
Tim K.
Device stopped working after 2 months. It never really achieved the 39 degree promised, but got cold enough to work. When my partner torn his hamstring, it was a great opportunity to use this to help with rehab. Sadly, it just died. The temperature gauge says it is getting colder, but an actual thermometer shows the water has not changed. The pump completed ceased up. Am so disappointed with this thing.
Response from Nuvio RecoveryJan 19, 2025
Hi Tim, I’m really sorry to hear about your experience with the chiller, especially when you were counting on it for rehab. That’s definitely not the experience we want for our customers. I’d love to look into this further and see what we can do to make things right. Could you please share your order number so we can troubleshoot the issue and find a resolution? Your satisfaction is important to us, and we want to ensure you're taken care of. Looking forward to hearing from you! Best, Nuvio
Francis A.
Ive got both the chiller and the sauna from Nuvio and I have been very impressed so far. I've been using daily for about 30 days now and they perform just as I need them to. There are more professional chillers available on the market but they are easily 2-3x the price
Peter L.
Had the chiller for a week now and love being able to plunge whenever I feel the need to. Customer service was great as well. Mahalo Nuvio
Samuel E.
The product is great. The customer service was extremely generous about the boundaries of their warranty and I think it is rare to find customer service as kind to their customers as nuvio was to me.
Joe P.
My chiller began reading temperatures inconsistent with the actual water temperature. The water temperature was perfect at 42-43 degrees but my chiller would show the water temperature at anywhere from 48-100 degrees. As time went on the readings kept getting higher and higher. Victoria was very helpful giving me troubleshooting solutions from the technicians; however, nothing corrected the issue. The chiller continued to chill my water but would display a water temperature much higher than the actual water temperature in the tub. Nuvio has sent me a replacement and I hope to receive it soon.
Molly
Awful customer service, all AI generated. I've sent several emails requesting return tags 2 days after receiving the product (30 day money back guarantee) and can't get anyone to respond. Unbelievable!! I don't recommend doing business with this company.
Response from Nuvio RecoveryDec 7, 2024
Hi Molly, Thank you for bringing this to our attention, and I’m sincerely sorry for the frustration you’ve experienced. We strive to ensure every customer has a smooth experience, and it’s clear we’ve fallen short here. I would like to personally assist in resolving this issue as quickly as possible. Could you please share your order number or send us a direct message so I can locate your details and provide the necessary assistance? Your satisfaction is very important to us, and I want to ensure your concerns are fully addressed. Thank you for your patience, and I’ll work on getting this sorted for you right away. Best regards, Nuvio
Zac
My chiller holds a consistent 42 degrees, perfect for where I want it to be. When the fan pump broke the team was quick in responding and sending me a replacement piece.