Nuvio RecoveryReviews of nuviorecovery.com

I recieved my Nuvio mat and it would not power up. I contacted the support team and was instructed to try a few simple task to detirmine what the issue might be. I sent them a short video of the task and what it would and would not do. I recieved a new power pack/unit as promised within a few days and the mat start working as it should. The contact was via email, it was timely and responsive. In my opinion they did a great job!

I bought a smaller one from another company. I hated it. Then I saw Nuvio's ad. I thought about it for a couple of weeks. I decided to buy it and once I received it in the mail. Trying it was easy. 15 minutes on 1 side and 15 minutes on the other side. I did start with 10 min, then 20, then 30. I could tell it helped my pain after the 20 minutes.

I love my red light mat. The only reason I’m giving 4 ⭐️ is because it arrived with a faulty plug. However, I emailed customer service and they responded the same day with an apology and a quick remedy to resolve the issue. They shipped a new plug out immediately.

We were skeptics because my husband and I both have shoulder, back, and sciatica issues. We do HIIT training three days a week and walk daily. When we saw the sale on the mat, we thought we would try it out. We lay on the mat daily for 30 minutes. We are feeling a difference. I am not sure why, but my night vision was horrible, but since using the mat, my eyes have gotten better and not having as many issues driving at night. Coincidence, maybe, but not sure. I'll take that as another win. I have also convinced our buddy to purchase a mat as well. He too is a gym guy and has pain issues. He loves it as well. If you have pain issues or just want to use this for overall well being, I encourage you to try this out, you won't be disappointed.

I have been using nuvio products since 2024, chillers pods and now the red light mat. There was a small issue with the mat but as soon as I contacted nuvio they were on it and once i sent the pictures, they shipped out a new mat! It was quick and effective and I was back to my recovery routine for training in grappling. It’s very important that a fast response was happening because I need to recover from the hard training (bjj, wrestling, judo, striking) 5 days a week. The cold plunge chiller has been a lifesaver, and the red light mat was added 3 weeks ago and used it every day. I have a sauna but not their brand but may look to get there sauna sometime soon just to complete my line up. Since they have been great to use and work with I can’t recommend them more

They are dishonest on their website about what all is included with your purchase and when you push back they just default to the owner manual being more clear. But by that point you’ve already purchased it. They also do not care about early adopters of their tools at all.

I have spent the past 5 days attempting to return a red light mat. It started as a simple price adjustment question since the mat went on sale for approximately $50 less between my purchase time and the ship time. When I asked about the price adjustment the product had yet to ship. They refused a price adjustment so I chose to return the product. They then wanted to know if it had been used (they hadn't shipped it yet). I let them know it hadn't been shipped and could be canceled vs returned. I even reordered it at the available sale price. Well, they've shipped it, they still haven't provided a return address. It feels like stalling tactics gone wild. They send one email communication a day, resulting in a simple request taking an entire week to accomplish. They frequently re-ask the same question for confirmation so no progress is being made. I have no confidence in the company anymore, and consequently no confidence in their product. Save yourself a headache, and an attorney generals dispute, and better business bureau dispute. Use a different product.

Needed replacement hoses and had a mix up but they were prompt and made it right. Chiller up and running thanks nuvio! Great job