Nuvio RecoveryReviews of nuviorecovery.com

While I like the led mat, the customer service experience was horrible. First, I wanted to exchange for a more expensive product - I asked for the change before I ever used the product. However, if you take it out of the bag (which you have to do to even see the product or test if it works to your liking), then they will not give you a refund or let you return it. This is a warning to anyone who buys it - basically you are stuck with it if you don't like it for any reason. Second the response times were pretty bad (days to respond to email or chat) and all they do is ignore what you are asking and just keep restating their return policy over and over. I suspect they are just buying time to make the 30 days run out. Too bad for them - I actually was planning to spend more $$ with them, but because of this, I won't be buying anything else from them.

I was having some issues with my red light mat. After working with a couple members of support team. We seem to have the issue fixed in s professional manner. Thank you

I have arthritis in my back and have already noticed a difference better than all injections or anything else I’ve tried that’s been unsuccessful I wanna. Get into business selling these if someone can reach out

I’ve had my Nuvio red light therapy mat for about 2 months. I have used it almost daily and my inflammation has gone down significantly. My endometriosis flareups are less. My back and leg pain is less painful.

I bought sauna and red light therapy mat relying on their website reviews, Big mistake. I was disappointed right away when I opened the box. Strong chemical smell, very cheap, flimsy material, thin you can just tell right away it’s cheap. The sauna had a hole, stitches are poorly sewn, doesn’t heat up after two hours. I packed it back in the box right away and contacted their customer service. No response after two weeks, then received an email they have closed my case due to non response?!? I replied right away but been told I don’t meet their requirements to return. It’s so insane and scammy. Please don’t waste energy on their products. Seems like they are supplied by Chinese company that doesn’t care about the quality.

I recently bought the red light body size mat. I am very happy with. I am older so I was a little unsure setting it up and I called support and got help right sway. It was a very good experience.

I am very disappointed. Ordered this red-light therapy bag and it took over 6 weeks to receive. When I got it I opened the box and there were no directions or guidance on opening or setting up. I could scan the QR code and read the directions--nowhere did it say that one couldn't open the plastic bags or it was non-returnable. Even when I had to open to see the FALSE ADVERTISING component. No plastic covering over the red light part for easier cleaning. When I commented about this to support, they advised I clean with a damp cloth and Isopropyl alcohol--that would be fine with a plastic cover, but with a foam cover that is not possible. Their advertising pictures show a clear plastic cover covering the lights. I advised them of this and wanted to return, and they will not accept since they have been taken out of the sealed plastic bags (that doesn't say anywhere that it is non-returnable if removed). They have a 30 day return policy that is prominently displayed, but then won't accept the return on something that one couldn't see without opening the bag AND is prominently displayed on their advertisement and instruction pictures.

Nuvio's Red Light Therapy mat is a great product.Both my wife an I use it daily (83 & 87 years old). It does work and is very easy and convenient to use. We use the product, then go into our home sauna 5 - 7 days a week. The Red Light mat just enhances the overall benefits of keeping in shape. I recommend this Nuvio product to everyone.