Nuvio RecoveryReviews of nuviorecovery.com

Looking forward to buying the Red Light Therapy Matt from Nuvio.

My experience with Nuvio has been fantastic. I have the Red Light Therapy Mat and The Chiller and have really benefited from both products. My interactions with Customer Service have been great as well. I have been able to communicate with their representatives quickly and efficiently and have had my questions and concerns addressed promptly. I like Nuvio's list of available products and plan on trying more as time goes on. Thank you Nuvio!

While I cannot comment on my Red-Light Therapy mat that I ordered, as it is on back-order, the Customer Service follow-up has been wonderful on status of their fulfillment. I will come back to this review once I receive my order and had the opportunity to use it.

Terrible company! Bought a pro chiller and in less than 2 weeks the pump stopped working, 2 weeks later and I have been unable to speak to a human, all correspondence is AI with no resolution. The website and Instagram are both misleading showing raving reviews it’s only when you research deeper that you realize that away from these platforms the reviews tell a completely different story. Sadly after so many bad reviews this company doesn’t seem to care for their customers and have no desire to improve. Look elsewhere for similar products who care for their customers

We have been using the Nuvio chiller for over a year now. It has worked great. It DOES take longer to chill than stated on the website. BUT I also have a 320gal ColdPod so I wasn't expecting rapid-chilling. When it gets to temperature it cycles on and off as it should. I just had my first service issue with the unit. I received prompt service and support. I was engaged in an email thread with a support person within 24hrs. I sent a video of my issue and they determined it was a temp probe failure. The part was $8! I paid for it and they immediately shipped it. I also received a tracking number right away. While it was in transit they sent me three videos showing the replacement process. The shipping scared me at first when I saw it coming from China and was through "17track.com"or something like that. It took 8-10 days to get to me. Once it got to the States and through customs it got to me very quickly. I am competent with tools and it took me less than 30min to gvet my machine up and running again.

The customer service that I received from Nuvio (Charlie)was awesome! He diagnosed the issue and sent the replacement part for my chiller. It is working like new again!

What a terrible customer service and company structure. I ordered the wrong chiller and immediately sent them the request to make the change, they said all good and to wait till the email came which then said no, but we will give you 10% to keep it or pay the shipping to send it back. That is frankly terrible service. Let's hope the POS actually works as stated.

I bought the chiller in June. It worked until September. It stopped chilling the tub. Contacted customer support. Multiple emails back and forth. 24-48 hour response time. Multiple videos sent to customer service. They finally said I needed a new pump. They said it will come in 5-7 days. 14 days later attach new pump. Same problem as before. Contacted customer support. Took more videos. They contact me after 48 hours. Say I need a new pump. I show them the two pumps side by side. I ask for a trade , my chiller for a new chiller. The answer is we do not provide replacement chillers. My response to anyone is as the other bad reviews. Do not buy anything from Nuvio. Nuvio equipment is garbage. I even bought a tub.$500.00. Cheap plastic that bends in at the sides. Cost about $2.00 in China where I assume Nuvio is located. Do not trust , contact , buy anything from the dishonest and evil company.