Nuvio RecoveryReviews of nuviorecovery.com

Very happy with my Nuvio red light mat!

I had a question and received an email response in a short time that was very helpful.

I purchased the red light therapy bag with a free face mask. I’ve been using the face mask for about a two weeks now and the bag for about a week and can see improvement in the skin on my face. I also have experienced some pain relief as I suffer with severe chronic widespread pain and have spinal stenosis and spine problems. I can be in terrible pain, lay 40-50 minutes in the bag and start feeling relief after I’ve been in there for a while. I’m looking forward to more benefits the longer I use it. Customer service has been great. My face mask shipped separately from my bag and it showed they had both delivered. They responded and told me the bag had sold out but would be shipping by the end of the next week and it actually shipped on that Tuesday and was here in 2 days. Loving the products so far!

I just received my blanket yesterday 3/17 and I was skeptical.. I work in the concrete industry and it’s long days about 70 hours a week.. iv been doing this for 30 + years all ways sore..last night I took a hot shower and got into my new blanket at 730 pm went 30 minutes and fell asleep at about 830 pm and and actually sleep all night and woke up at 3 am with no pain and this was the first night.. I’m 55 years old

I had an issue with one of the three great products I bought from Nuvio and their customer service took care of it quickly and professionally. The mat, chiller and hat are all great products that I've made part of my daily routine. Thank you!

Horrible customer support. Probably an indicator for product quality. I ordered and received a red light mat and face mask. After doing more research I decided I no longer wanted either product and requested a return label. They responded once asking why. I provided the response and then crickets. I've reached back out to them 3 times since then and they have not responded. I'm not in the process of disputing the charge, since I've never even opened the packing materials. I just want my money back from these people. They're not a reputable company from my experience.

I purchased a Nuvio red light mat over panels for ease of use and portability. Nuvio was one of the highest rated and more affordable product options, and I love it for recovery and reducing inflammation in my knees. My kids are competitive swimmers so the whole family uses our Nuvio mat. Unfortunately, after a few weeks of use, our power box broke. When I contacted Nuvio customer service, they responded promptly, helped diagnose the problem, and sent me a replacement power box. It's obviously not ideal to have something go wrong with a new product, but I was very impressed with the responsiveness and efficiency of Nuvio's customer service team. Highly recommended.

Once we receive the package, our team will carefully inspect the items to verify their condition. This process can take up to 14 business days. After everything is confirmed, I’ll be authorized to process your refund. When the refund is issued, it may take up to 10 business days to appear in your account, depending on your bank. At this time, no further action is needed on your part. If that changes, I’ll be sure to let you know.