Nuvio RecoveryReviews of nuviorecovery.com

I must admit when I realized that the customer service was not available via a telephone number I was concerned about the product support and policies. However thus far, whenever I have had a question or issue I have used the app and customer support chat and have been satisfied with the level of support and the response time and quality. It has exceeded my expectations. I have come to see that Nuvio does stand behind their product and are willing to work with customers to resolve issues and make sure we are happy. Ossy was our rep and was happy to help us with our concerns and with getting a resolution. thank you!

After only 2 uses of the mat I started to feel more energized and had an amazing sleep! Thank you for this product.

Very upset, please don’t get this product if you are not sure about it because you can’t return it after you open the box to check their product. This product is expensive to be a decoration in my house. I wouldn’t even give a 1 star if there’s any other choices. It’s below than 1 star for me. I’m just pissed that I can’t get any refund.

This is the worst company Warning !!!! DO NOT ORDER from them. No help. All communication are AI. I sent my documentation to the fraud department FBI Ripped off so many people . My Mat never even turned on.

Love the product and when I reached out to support, they are very helpful and prompt in their reply. Ossy with support did an excellent job!

Go with a different company. When mine stopped working, customer service got back to me and then ghosted. It’s cheaper than the other companies, because it’s a cheaper product and they will not fix anything wrong with it. I wish I would’ve just stuck with getting bags of ice. But that is what I’ve had to do since they refuse to fix a broken product.

Charlie from customer service took great care of me on a warranty replacement. Very helpful and kind, and didn’t make me jump through any unnecessary hoops. Thanks for the excellent customer service Charlie and Nuvio Team!

I ordered the red light therapy bag and when I opened it the zipper was not working...the eyes of the zipper were broken. When I contacted customer service requesting a refund and return they said since I opened the box I could not return the product since it was contaminated! I questioned how I was supposed to know the product was broken without opening the box and since I was not happy with the integrity of the product I no longer wanted it...in my opinion if the bag was falling apart before I even used it what would it be doing in 6 months... They have been absolutely awful to work with and the product is nothing like what they advertised.