Michael
Poor customer service with…
Poor customer service with back-and-forth text messages every other day, in the middle of the night for weeks, not allowing me to make a return before the 30 days. No customer service phone number. If you buy it they will not return your money.
Response from Nuvio RecoveryOct 20, 2026
Hi Michael, Thank you for sharing your experience. We're very sorry to hear about the difficulties you've encountered when trying to arrange a return and the frustration caused by the communication you've received from our support team. We understand how disappointing it must be to spend weeks exchanging messages without reaching a clear resolution, particularly when you're trying to arrange a return within the 30-day period. We also appreciate your concerns about the timing of our messages and the absence of telephone support. While we don't currently offer phone support, our customer service team is available through email and messaging channels. However, we recognize that these channels need to provide timely, meaningful assistance, and we're sorry that this hasn't been your experience. Our 30-day return policy does have certain eligibility requirements, including hygiene-related restrictions for some products. However, customers who contact us within the return period should receive clear guidance on their options, and delays in our team's responses should not prevent a return request made within that timeframe from being properly reviewed. We'd like to take another look at your case, including when you first requested the return and the correspondence that followed, if you would be open to sharing your order details. We're sincerely sorry for the frustration this experience has caused and appreciate your feedback about our returns process and customer support. Best, Nuvio