Nuvio RecoveryReviews of nuviorecovery.com

The mat I purchased is of good quality and easy to use. I have had it a short time and so just building consistency but I love the warmth especially before bed. My sleep has improved since using.

My experience with Nuvio has been excellent!!! I cant even comment on how imprtant they made me feel. My package was miss shipped and the customer service department was very effective! When I did receive the product I was amazed at how well it worked! Ive had the belt.for about 2 weeks and I am finding lore and more place to put it on! If you have a representative and or a physically demanding job, believe this will help tremendously!

A.R. responded quickly to my initial email. 5 lights quit working on my mat. After I sent a photo A.R. quickly addressed the problem and they are sending me a replacement mat! Customer service is impressive.

I've been using my Nuvio chiller for a couple of years, and it's been fantastic. And whenever I reach out to customer support with questions, etc., they have been incredibly responsive,, including my most recent exchange with Ossy in Customer Support. I highly recommend Nuvio

I have a red light therapy bag & use it daily. One of the controllers was making a noise & I contacted Nuvio, sent in a short video, & a new one is on its way. Granted my bag is still under warrenty. Great service & problem handled quickly.

Still not had my order delivered????? Nobody from nuvio is responding to my messages and emails

BUYER BEWARE — DEFECTIVE $706.86 PRODUCT, WARRANTY DELAYS, AND NO CUSTOMER SUPPORT I purchased a Nuvio Recovery Pro Chiller in September 2025 for $706.86. By July 2026, less than one year after purchasing it, the unit stopped working. I contacted Nuvio while the product was still under its one-year warranty. What should have been a straightforward warranty claim has turned into months of frustration, repeated delays, and a complete lack of accountability. Their customer service repeatedly requested photos, videos, and additional troubleshooting information. I complied with every request, yet instead of resolving the issue, they continued questioning the cause of the malfunction and making me feel responsible for their defective equipment. At one point, they sent a replacement hose, which did absolutely nothing to fix the problem. Despite providing evidence that the issue was with the unit itself, no meaningful solution was offered. The most concerning part is that I reported this issue BEFORE my warranty expired. Because of Nuvio’s prolonged delays, the warranty period has now passed without the company honoring my original claim. After months of unsuccessful communication, I sent a formal email demanding a replacement or appropriate resolution. Since sending that email, Nuvio has completely stopped responding. No replacement. No refund. No solution. Not even a response. I paid $706.86 for equipment that failed within its first year and have spent months trying to get the company to stand behind its product. A warranty is meaningless if a company delays the process until it expires and then stops communicating. I strongly caution anyone considering Nuvio Recovery products to research their warranty support and customer service before purchasing. I am requesting a working replacement or a full refund of $706.86.

CUSTOMER SERVICE SUCKS..........NO TELEPHONE AND RUDE...PLAYING ME LIKE A DUMMY........SO NO I AM NOT HAPPY....WILL NOT PURCHASE ANYTHING AGAIN A HORRIBLE EXPERIENCEE