Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery reviews

488 approved reviews, newest moderated first

Kathy B.
Jun 10, 2026
Your customer service is top-notch
Your customer service is top-notch! Charlie was amazing, and I greatly appreciate the help!
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Kimberly
Jun 8, 2026
I purchased the red light therapy bag
I purchased the red light therapy bag. Had an issue with one of the black boxes (dial would just spin). Contacted Katrina and she replied immediately to insure my issue was addressed. In fact, Katrina reached out to me several times reassuring me that my bag would be on the way as soon as possible. This kind of customer support is a rarity these days!
Response from Nuvio RecoveryJul 16, 2026
Hi there, Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that Katrina was able to get your issue resolved and kept you updated throughout the process. We know how important clear communication is, especially when you're waiting for a replacement, so it's fantastic to hear that her support made a positive difference. Thank you again for your support and for choosing Nuvio. We hope you continue to enjoy your Red Light Therapy Bag! Best, Nuvio
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Liana O.
Jun 8, 2026
Absolute worst company and worst…
Absolute worst company and worst customer service I have ever received. Do not purchase their products as they do NOT stand behind their products
Response from Nuvio RecoveryJul 16, 2026
Hi Liana, We're very sorry to read your review and to hear that this has been your experience. This certainly isn't the level of service we aim to provide. We'd really like the opportunity to look into your case and understand what has happened. If you could please provide your order number and details, we'll personally review everything and see what we can do to help resolve your concerns. We genuinely value all customer feedback and hope to have the opportunity to make things right. Best, Nuvio
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M R.
Jun 8, 2026
I love the red light therapy mat
I love the red light therapy mat. The only thing I find unclear is the black box. I think it is not clear how to set the dials to use the unit.
Response from Nuvio RecoveryJul 16, 2026
Hi there, Thank you so much for your review! We're delighted to hear you're loving your Red Light Therapy Mat. We also really appreciate your feedback about the black box (the power supply unit). You're absolutely right that this could be explained more clearly. The dial isn't used to adjust anything - it simply needs to be turned all the way up to power the mat properly. Your treatment and session preferences are controlled using the handheld controller instead. Feedback like yours is incredibly helpful, and we'll certainly take it on board as we continue improving our setup guides and instructions for future customers. Thank you again for your support, and we hope you continue enjoying the benefits of your mat! Best, Nuvio
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Andrea P.
Jun 6, 2026
Charlie was super helpful in resolving…
Charlie was super helpful in resolving my issue. Great customer service!
Response from Nuvio RecoveryJul 16, 2026
Hi there, Thank you so much for your kind review! We're delighted to hear that Charlie was able to resolve your issue and provide the level of service you deserved. Thank you again for choosing Nuvio! Best, Nuvio
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Seth W.
Jun 6, 2026
Best company for red light
Probably the best customer service (and products) in my opinion!
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Pavel P.
Jun 6, 2026
Hello
Hello, this is my review for Support Team and for Ossy, contact officer, who help me with delivery of your product. Red light blanket was not delivered, only mask. Your support team managed delivery, what I originally ordered and payed. It wasn't easy from beginning, But in final stage with support team and Ossy was goods delivered. Thank for understanding. Pavel
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Anthony T.
Jun 6, 2026
Had to replace the Nuvio chiller…
Had to replace the Nuvio chiller because of an error on my part. In the delivery, the replacement chiller was damaged. Ossy helped make it a relatively easy experience! The chiller will arrive soon and my daughter will get back to her cold plunges to benefit her recovery. The only thing that would be helpful with Nuvio to make things easier is to actually be able to talk with an associate like Ossy, who was so helpful! Thanks!
Response from Nuvio RecoveryJul 16, 2026
Hi there, Thank you so much for taking the time to share your experience. We're really pleased to hear that Ossy was able to make what was understandably a frustrating situation as straightforward as possible. We're also sorry that your replacement chiller arrived damaged, but we're glad we could get another one on its way quickly! We also appreciate your feedback regarding phone support. We understand that, in some situations, speaking directly with someone can feel much more personal and reassuring. We'll certainly take your comments on board as we continue looking for ways to improve the support experience we provide. We hope your daughter is back to enjoying her cold plunges very soon and that they continue to support her recovery! Best, Nuvio
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