Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery reviews

488 approved reviews, newest moderated first

Nate W.
Jun 5, 2026
Charlie was super responsive and solved…
Charlie was super responsive and solved my probably quickly and efficiently. Thanks!
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Sfla M.
Jun 5, 2026
Good customer service, ok product
I’ve had to reach customer service twice, and each time was fairly straightforward and pleasant. Their support staff has treated me well. My last interaction was with Charlie and I was taking care of with efficiency and ease. I’d give a higher rating overall, but I don’t feel that the unit is manufactured to a high-quality as I’ve already had a couple of replacements that I’ve needed to make where I’ve paid for the parts each time, although not terribly expensive I just haven’t owned it that long and the unit is inside and not outside exposed to the elements. For the price point, though I would say I’m satisfied, just not extremely thrilled.
Response from Nuvio RecoveryJul 16, 2026
Hi there, Thank you for taking the time to share your experience and for your honest feedback. We're really pleased to hear that our support team has been able to help you whenever you've reached out. We're sorry to hear that you've needed replacement parts sooner than expected - Our units are covered by a 1 year warranty, so we cover the costs of any parts required during this time, but we do understand your concerns beyond this, and feedback like yours is invaluable as we continue to improve our products. Our team is always reviewing customer experiences to identify opportunities for further design and durability improvements. We truly appreciate your support and are glad that, overall, you've been satisfied with both the product and the service you've received. If there's ever anything else we can do to help, please don't hesitate to get in touch. Best, Nuvio
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Quincy B.
Jun 5, 2026
Happy with my red light products I…
Happy with my red light products I would order again. My partner loves them
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Jason B.
Jun 3, 2026
As far as customer service goes Charlie…
As far as customer service goes Charlie has been super helpful… he has been very responsive to my issues… relaying messages back and forth between myself and the service department as fast as he could and has always been very understanding… now as a whole I would like to have been able to had a conversation on the phone with an actual person to find out what was going on with my issues… this issue took a while to resolve because of the delay in emailing back and forth… I would like that process to be a little faster… but all in all I am very satisfied with the response and the end result of my service
Response from Nuvio RecoveryJun 4, 2026
Hi Jason, Thank you for taking the time to share your experience. We're delighted to hear that Charlie was able to provide responsive, understanding support and keep communication flowing throughout the process. We also appreciate your honest feedback regarding the time it took to resolve the issue and your preference for phone support. We understand that email communication can sometimes extend the resolution timeline, and feedback like yours helps us identify opportunities to improve the customer experience. We're very pleased to hear that, despite the delays, you were satisfied with the support you received and the final outcome. Thank you again for your patience, your feedback, and your support of Nuvio.
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Tyler G.
Jun 3, 2026
Very happy
Very happy with the customer service, the got back to me quickly with an update on my order and my package arrived the very next day. No issues and everything works great, thank you
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Kendra J.
Jun 2, 2026
I love my chiller and use my cold…
I love my chiller and use my cold plunge tub for 3 seasons out of the year (in the northeast). When I plugged my chiller back in a few weeks ago, I realized it was malfunctioning (water leaking from it). I contacted customer service and Ossy was incredibly responsive and helpful in remedying the situation. Can’t wait for my new chiller to arrive and get back in my tub!
Response from Nuvio RecoveryJun 4, 2026
Hi Kendra, Thank you for sharing your experience! We're sorry to hear you encountered an issue with your chiller, but we're delighted to hear that Ossy was able to provide responsive and helpful support throughout the process. It's great to hear how much you enjoy your cold plunge routine, and we appreciate your patience while we worked to resolve the issue. We hope your new chiller arrives soon and gets you back to enjoying your tub for many seasons to come!
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jose O.
Jun 1, 2026
Perfect customer service
Ozzie actually paid attention to my concerns and kept me updated at all times. Even though communication was done via email, he was responsive and it makes a difference. I am thankful for the help he provided me with.
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Karen C.
Jun 1, 2026
I purchased the Red Light Therapy Mat
I purchased the Red Light Therapy Mat. For 3 weeks I LOVED it. I used it daily and felt it helped with the inflammation in my back (25 years of ice hockey take a toll). But then my AD/DC Converter went out. I was able to email the company (4/10) but it has taken me much too long to get a resolution (it has taken longer to get a resolution than I had the mat to use!). I am supposed to get the replacement converter in 5-7 business days. Today is day 7.
Response from Nuvio RecoveryJun 4, 2026
Hi Karen, Thank you for sharing your experience. We're delighted to hear that you were enjoying the benefits of the Red Light Therapy Mat and that it was helping with your back inflammation. At the same time, we're very sorry to hear about the issue with the AC/DC converter and understand your frustration with the length of time it has taken to reach a resolution. We know how disappointing it is to be without a product you've come to rely on. We truly appreciate your patience while we worked to arrange a replacement, and we hope it arrives very soon so you can get back to enjoying your mat. Thank you for your feedback, as we really do take it on board to help us continue improving both our products and customer experience. Best, Nuvio
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