Nuvio RecoveryReviews of nuviorecovery.com

Response from Nuvio RecoverySep 5, 2026

Hi Chris, Thank you for sharing your experience. We’re very sorry to hear both about the issue with your Recovery Chiller Pro and the delays you’ve experienced getting support. A Chiller Pro developing a cooling issue and unusual noise within the first 30 days is certainly something we would want to investigate properly. We also completely understand your frustration if you contacted us within the return period but, due to delays in our responses, were subsequently told that you were outside that window. Your original contact date and the circumstances of the case should be taken into consideration when reviewing this, rather than a customer being disadvantaged by delays on our side. We’d really like to locate your case and ensure it receives the appropriate review. Please provide your order number and details, and we will have the history of your correspondence and the issue with your Chiller Pro reviewed. We sincerely apologize that your experience so far hasn’t reflected the level of product or customer support we aim to provide, and we hope we have the opportunity to get this properly resolved for you. Best, Nuvio

Response from Nuvio RecoveryJul 16, 2026

Hi Lisa, Thank you so much for your wonderful review! We're delighted to hear that your ordering experience was straightforward and that your Red Light Therapy Bag arrived so quickly. It's great to know you've been enjoying the versatility of the bag, whether using it for simultaneous front-and-back treatment or as two separate mats. We're also pleased to hear that our web-chat was able to help answer your questions and get you up and running. Thank you again for choosing Nuvio - we really appreciate your support and hope you continue to enjoy the benefits of your red light therapy bag! Best, Nuvio

Response from Nuvio RecoveryJul 16, 2026

Hi Ebi, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience. We'd like to clarify that we do honor our return policy in accordance with the terms published on our website. If there was a misunderstanding regarding your eligibility, we'd be happy to review your case again. We're also sorry to hear you feel the product was advertised incorrectly. We continually update and improve our products based on customer feedback, and we always strive to ensure our product information is accurate and transparent. Regarding the Red Light Therapy Bag's output, our bag is designed to deliver an irradiance of approximately 120 mW/cm² at the treatment surface, which is within the range commonly used for therapeutic red light applications. While there are many factors that influence treatment outcomes - including wavelength, treatment time, and distance from the body - we appreciate that customers may have different expectations and preferences. If you'd be willing to discuss your experience further, we'd welcome the opportunity to review your case. Please provide your order number and details, and we will personally look into it. Best, Nuvio

Response from Nuvio RecoveryJul 16, 2026

Hi there, Thank you so much for your thoughtful review! We're delighted to hear that Charlie was able to provide you with the support you needed and that you found him responsive and helpful throughout the process. We're also sorry that you experienced an issue with your mat after only a couple of weeks. While that's certainly not the experience we want for our customers, we're pleased we were able to diagnose the issue and get a replacement transformer on its way. We hope this gets you back up and running again very soon. We also appreciate your feedback regarding phone support. We understand that some customers prefer speaking to someone directly, and we'll certainly take your comments on board as we continue to improve our customer experience. Best, Nuvio

Response from Nuvio RecoveryJul 16, 2026

Aloha, Thank you so much for taking the time to share your experience and for choosing Nuvio! We're delighted to hear that you're loving your Red Light Therapy Mat and that it's allowed you to continue your red light therapy routine from the comfort of your own home. We're also really pleased to hear that, although your mat developed a fault, our customer support team was able to get things resolved for you. While we always aim to respond as quickly as possible, we appreciate your patience while we reviewed the photos and videos to make sure we reached the right solution. It's wonderful to hear that you felt supported throughout the process and that your replacement mat is already on its way. Thank you again for your kind words and continued support. We hope you enjoy your new mat! Best, Nuvio

Response from Nuvio RecoveryJul 16, 2026

Hi Lorenzo, Thank you for taking the time to share your feedback. We're very sorry to hear that this was your experience. We completely understand how frustrating it must have been to try to cancel your order and then feel that you weren't receiving the responses you needed. We sincerely apologize if our response times fell short of your expectations. Our aim is always to assist customers as quickly as possible. If an order has already been processed and dispatched before we're able to action a cancellation request, we do ask that it be returned unused and in its original packaging so that a full refund can be issued in accordance with our return policy. We're sorry to hear that you feel your return wasn't progressed as it should have been. We'd genuinely appreciate the opportunity to investigate what happened with your case and ensure it is reviewed properly. Please provide your order number and details, and we will personally look into the history of your correspondence and work to resolve this with you. We value all customer feedback, and we're sorry we didn't provide the experience you expected. Best, Nuvio

Response from Nuvio RecoveryJul 16, 2026

Hi Richard, Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience. Waiting over three weeks for a response is certainly not the level of service we aim to provide, and we completely understand how frustrating that must have been - especially when you're trying to arrange a return. We'd really like the opportunity to look into what happened and get this resolved for you. Please provide your order number and details, and we will personally review your case as a priority. Best, Nuvio