Nuvio RecoveryReviews of nuviorecovery.com

I was provided with a UPS tracking code the same day I ordered, then the package arrived the same day. Very impressive to have such effective shipping and efficient warehouse - thank you

I ordered the red light therapy mat and the mask combo. The mat arrived first, and the mask a day later. While I was surprised at how quickly they were shipped to me, I’m absolutely frustrated and disgusted with their customer service. There is no phone number where you can call someone, and I even checked the address and it’s just a private post office box. I’ve probably spent at least four hours back-and-forth with them by email and Chatbot. Every time I contact them, they say it can be up to 72 hours for them to get back to me, and then 72 hours later, they haven’t gotten back to me. The mask stopped working after one use. I sent in videos to show what was wrong at their request. At one point the chat but told me that I didn’t need to send any more videos that they were reviewing the ones that I had sent. I never even got a case number. Another time one of their emails also told me that I did not need to do anything more that they were reviewing my case. The next email that I got told me that I needed to send the videos all over again. At that point, I just called my credit card company and put in a dispute for the charge. Maybe that will get their attention. They promise a moneyback guarantee, but all they offered to do is replace the item, and then they don’t even do that. Don’t purchase anything from them, unless you’re willing to just let go of your money if you have a problem.

I bought the red light mask therapy. I used it after one week. My skin is darker. All of my pigments are gone before. But now it all came back. I stop using it. I try to call the phone number that they show on the website, but no service. No phone number to contact them. The customer on the website is an AI answering. No helpful. No way to contact them. No return address. I want to send the product back, but unsuccessful contact them. I stuck with the product that I would never used it again.

Easy home use. Great quality. Awesome!

I 100% trust nuvio with their products, I've now had the red light bag, mask and their home steam sauna. All work great

I received a Nuvio face mask as a gift. After fully charging it and plugging it in, I was concerned because it didn't appear to work. Thinking the unit might be faulty, I contacted customer support by email. I was impressed to receive an acknowledgement the very same day confirming that my enquiry had been received and that someone would get back to me. Two days later, I received a detailed response that included a very helpful instructional video. The video quickly resolved the issue, and I realised the mask wasn't faulty—it was simply a setup step that wasn't clear in the printed instructions. As constructive feedback, I think it would be beneficial to include that particular step from the video in the written setup instructions. It would likely save other customers from experiencing the same confusion and needing to contact support. Overall, I was very pleased with the prompt and helpful customer service. Ozzy, from the team, responded professionally, and my issue was resolved quickly.

When my order first arrived I was confused because it was missing one item. I reached out to support who were very happy to help me and they told me that the 2nd item would be arriving tomorrow in a separate package. Which was totally fine and I have since used the products and I have found them effective.

I'm loving my NUVIO red light bag. It arrived with everything needed to get started straight away, including the controller, power supply and instructions and safety glasses. Setup was incredibly simple just open the bag, plug it in, select your session time and LED mode and you're ready to go! The wraparound design ensures the light reaches all sides of your body simultaneously, making treatments both convenient and time efficient. The build quality feels excellent and the design is spacious. Zippers are sturdy, and the material feels premium. The bag has the combination of both red light and near-infrared light wavelengths. Which is what you need in a product like this. The bag is spacious and comfortable to lie in and i never feel restricted during a session. I can simply relax, listen to a podcast and let the treatment run its course. Overall its a fantastic product that fits seamlessly into my daily routine