Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Nuvio Recovery (nuviorecovery.com) has 488 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
nuviorecovery.com
Website
nuviorecovery.com
Category
Equipment & Associations
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 35% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Customer service lackingThe product itself has been good once…
The product itself has been good once able to get connected and running.
Customer service experience has been disappointing. No way to directly contact for questions regarding installation issues. The manual on line is lacking details for troubleshooting. The customer service chat advisor was also unable to provide adequate direction and referrals when unanswered for three days. I cannot recommend the customer service from Nuvio at this time.
KS
Kevin S.
Leaking cold pod pro lid
I now have the cold pod pro with chiller, the collapsible sauna and two of the full body red light pads. My wife and I use each of them nearly every day. I did have to use their Support Servicesfor a leaking lid to my cold pod… a small leak at one of the seams. I assumed they would send glue and a patch, but they followed through with a new lid. I feel better by using the Nuvio products and will continue to use their equipment and Support if necessary.
MQ
Maddox Q.
easy and simple process
ordering process was simple, used paypal, arrived on time, set up was easy and been using it daily for a few weeks now, and I feel the benefits
WZ
Wendy Zacharski U.
Nuvio Red-light help
I was very pleased with the prompt response to my email, troubleshooting ideas, and tech help sending videos of my mat/problem. A. Rehman was extremely patient and knowledgeable about the issue.
LY
Lynn
I really love my red light therapy mat
I really love my red light therapy mat. Great price, great product. Unfortunately it stopped working suddenly after owning it 1 month. I’ve repeatedly tried to get it fixed. Support is extra slow. I’ve sent 3 videos to them to show what’s not working. Frustrated.
Response from Nuvio RecoverySep 23, 2026
Hi Lynn,
Thank you for your review. We’re really pleased to hear that you love your Red Light Therapy Mat and have been happy with both the product and its value, but we’re very sorry that it stopped working after only a month.
We also completely understand your frustration with the time it has taken to resolve the issue, particularly after you’ve already provided three videos to help our team diagnose the fault. Our technical team sometimes requires video evidence to establish which component is causing an issue, but once that information has been provided, we recognize how important it is to keep the case moving and provide a clear resolution.
Your mat is covered by our 12-month warranty, so we certainly want to get you back to using and enjoying it. Please continue with your existing support conversation so that the troubleshooting already completed and the videos you’ve provided can be reviewed without requiring you to start the process again. If you're still dissatisfied with this, however, we would like to review what has been done so far, if you would be open to sharing your order details.
We’re sorry the support experience hasn’t matched the positive experience you initially had with the mat, and we appreciate your patience while we work to get this resolved for you.
Best,
Nuvio
CW
Colton W.
happy with products
Lovely packaging and products, I have the belt and the bag
JK
jason.kleinhotmail.com
Bait and switch advertisement
Bait and switch advertisements. Never buy anything advertised on Fakebook
Response from Nuvio RecoverySep 23, 2026
Hi Jason,
Thank you for sharing your feedback. We’re sorry to hear that an advertisement you saw on Facebook left you feeling that what was offered did not match what you subsequently found when shopping with Nuvio.
We take concerns about misleading advertising seriously and certainly do not intentionally use “bait and switch” practices. Our promotions can vary over time and between products, but the offer shown in an advertisement should be clear about which product, discount and promotional terms apply.
If you saw a Nuvio advertisement that you believe displayed an offer different from what was available after clicking through, please send a screenshot of the advertisement to [email protected]. This will allow our team to identify the specific campaign and investigate any discrepancy.
We appreciate you bringing your concern to our attention and would welcome the opportunity to review exactly what you were shown.
Best,
Nuvio
GS
George S.
The item received (Red Light Cup) was…
The item received (Red Light Cup) was not the same as the product that was demonstrated in the advertisement or website. I was shipped an inferior product or substitute. All photos online show a device with a digital display, which is used to show level of suction and heat, as well as time in use. The device that I received does not have this function.
I have reached out to the customer support team, in this regard, but have not been contacted in return.
