Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Nuvio Recovery (nuviorecovery.com) has 488 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
nuviorecovery.com
Website
nuviorecovery.com
Category
Equipment & Associations
Listed on Five Star Index
2026
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The company replied to 35% of reviews.
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Most recent review: October 2026.
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Hi Chuck,
Thank you for your feedback. We’re very sorry to hear that you’re still waiting for a working unit.
If you’ve already been through troubleshooting or received a replacement that has not resolved the issue, we completely understand how frustrating it is to still be without a functioning product. Our products are covered by a 12-month warranty, and the purpose of that warranty is to ensure confirmed faults are appropriately resolved.
If you're still waiting, please do share your order number and details, and we will personally review your case to ensure it gets resolved promptly.
We apologize for the ongoing inconvenience and hope to get this resolved for you as quickly as possible.
Best,
Nuvio
IS
isabella
Red Light May replacement
I bought my red light mat in February , I just had an issue and Rehman was quick to reply and help me get a replacement. Thank you .
HA
Heather A.
Recieved the incorrect item
Recieved the incorrect item. Emailed support same day I recieved. I asked for a return label and have been back and forth with w rep 6 times. Still no label a month later. I have emailed, text messaged on website, sms text the phone number listed. They respond but give a run around. Buyer beware. 8/27 Update...finally recieved shipping label. I will report back once the refund is complete. 9/9/26 refund has been applied and waiting for it to apply to payment on record. Will update again once completed.
WM
Wells M.
I've had a great experience with the…
I've had a great experience with the red light therapy bag. Just turn it o , open it, get inside, zip it up and wait 20-30 minutes. I listen to a podcast in the evening while doing it and it's my fav part of the day.
JE
jellybags
Everyone needs a red light in their life.
I am in Australia, so the first good experience was that it arrived and in good order.
I initially bought it for myself however, our dog (a beautiful, 14 year old Border Collie) was not well and she was wrapped in it for 20 minutes a day.
It must have given her relief as she was happy to lie on it. Our gorgeous girl has since made her journey to the next life.
The family use it for all their aches and pains, so I have ordered another so I can have mine back. I have referred 2 of my friends to Nuvio also.
Great products and a great company to deal with.
JA
Jacqueline
I have discoid Lupus and after using…
I have discoid Lupus and after using the hat I feel my scalp less inflamed
DM
Diane M.
thumbs Down on Nuvio and their Red Light Therapy Bag
I ordered the Red Light Therapy Bag, and received free a Red Light mask. This purchase had a 30 day guarantee to return for refund.
I am getting a run-around from their support department. They will not provide the return authorization data as I requested.
They have replied but they have not provided answers to my questions, and they are not providing the return authorization I was told I would need. They only point to the delivery proof from UPS. They are not standing behind their 30 day guarantee. This is fraudulent business practice. Diane McCalley
Response from Nuvio RecoverySep 6, 2026
Hi Diane,
Thank you for sharing your experience. We’re sorry that the return process has been frustrating and that you haven’t received clear answers to your questions.
We do honor our 30-day return policy for eligible returns, subject to the conditions outlined in our return terms. If you contacted us within the applicable return period, our support team should clearly explain your eligibility and, where approved, provide the information needed to proceed with your return. Proof of the original UPS delivery may be relevant for confirming delivery dates, but it should not replace a clear response to your return request.
If this has still not been resolved, please do share your order number and details here and we will personally review your case.
We’re sorry that the communication so far has left you feeling that our guarantee is not being honored. We appreciate you bringing this to our attention and would like the opportunity to get your return request properly resolved.
Best,
Nuvio
IW
Ines W.
I've had a good experience with the Nuvio Mat
Over the last year or so, I've noticed red light therapy becoming much more popular, so I decided to see what it was all about. From what I found, red and near-infrared light are thought to support the body's natural cellular processes, helping with things like muscle recovery, reducing inflammation, encouraging collagen production, and improving skin health, so it certainly sounded worth trying. As I've got older, I've started to notice the usual aches and pains creeping in. My lower back can be stiff and I occasionally deal with sciatica. I wasn't expecting miracles, but I was interested to see whether regular sessions with the Nuvio mat would make any noticeable difference. The mat itself feels premium and well constructed. It's large enough that I can lie almost completely on it, with only the top of my head extending beyond the edge (I could move down to get face/head coverage). The controller is straightforward to use, the build quality feels solid, and once I'm finished, the mat rolls up neatly for easy storage. Plus there's the free 1 year warranty included on all orders. I've been using the red light mat for around 30 minutes a day while lying on my back, and after the first few days I noticed a few encouraging changes: -My lower back feels more comfortable than usual. -My posture seems a little more relaxed, particularly around my shoulders. -The skin on my back feels smoother to the touch. -My sciatica hasn't flared up during this time. It's difficult to say exactly how much of this is down to the light therapy itself versus simply taking time each day to relax and stretch. So I think it helps build a relaxing routine plus the scientific benefits of red light therapy. Regardless of your views on the science behind red light therapy, the Nuvio mat is an excellent piece of equipment.