Nuvio RecoveryNuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Nuvio Recovery (nuviorecovery.com) has 488 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Equipment & Associations · Panorama City, California
Excellent
Equipment & Associations · Seattle, Washington
Excellent
Equipment & Associations · Moscow, Idaho
Excellent
Equipment & Associations · Torrance, California
Excellent
488 approved reviews, newest moderated first
Claire D.
I used their virtual assistant on their website to get a bespoke shipping update instantly. She described that my order was on the way but my missing item was scheduled to ship in a few days. Very effective communication
Dan C.
They systematically try to make it hard to return even an unopened undamaged product . So frustrating never experienced such an obvious attempt to delay me more than their 15-day return policy . I'd have to say it's the worst thing I've ever experienced in Corporate America so I've been in contact with their return Department via email and text and their help center tickets over 15 messages that I wrote and still they have not provided a return address for me to return my unopened undamaged nuvio chiller.
Response from Nuvio RecoverySep 6, 2026
Hi Dan, Thank you for sharing your experience. We’re very sorry for the frustration you’ve experienced while trying to return your unopened Chiller. We’d like to clarify that our return window is 30 days from delivery, not 15 days, and eligible products that are returned in accordance with our return policy can be accepted for return. We certainly do not intentionally delay customers in order to take them outside of their return period. When reviewing eligibility, the date a customer originally contacted us to request the return is taken into consideration. That said, we completely understand your frustration at having contacted us repeatedly through multiple channels without receiving the information needed to actually send the product back. An eligible return should not require this level of back-and-forth, and we’re sorry that the communication you received made the process unnecessarily difficult. Please do share your order number and details if this issue has not yet been resolved, so that we can personally review this. We absolutely want to make things right. We appreciate you bringing this to our attention and apologize for the experience you’ve had trying to arrange what should have been a straightforward return. Best, Nuvio
Taylor
Reached out to Customer Service about my cord on my mat coming apart. Charlie responded in a timely manner and was super helpful to work with. The replacement is set to arrive in 3-7 business days. Awesome customer service and I love my red-light therapy mat! It has made a huge difference in my life!
Steven B.
Too early to say.
Wren H.
I got the red light bag with the free gifts package so I got a free mask and red light cap. It all arrived in a few days and it’s been working great. Compared to other brands the bag was cheaper even before the free gifts were added so it was a no brainer
David D.
I urge anyone considering Nuvio to stay away. This company uses deliberate support delay tactics and sells non-functional, low-quality equipment. I originally contacted support (Order #17973) over a year ago regarding a defective, leaking cold chiller. What followed was a 15-month support nightmare. Customer support repeatedly dragged out the process by asking for endless video tests, isolation diagnostics, and troubleshooting clips—running out the clock on their "warranty" period. The real scam: After admitting my original unit failed their own isolation tests, they refused a free warranty replacement under the excuse that my order was now "out of warranty"—even though the issue was reported during the original warranty window. They convinced me to pay an additional $100 for a "refurbished" replacement unit. The refurbished unit arrived in even worse condition than the original: it leaks severely, the touchscreen control panel is broken/dead, and the cooling system fails to drop below 48°F. When provided with clear video proof of these defects, support dismissed a major water leak as "normal condensation," promised an update from their "technical team," and then went completely silent for over a week. Nuvio takes your money, sends broken equipment, hides behind endless video requests, and ignores you once you demand a refund. Save your money and buy from a legitimate company with actual customer service.
Response from Nuvio RecoverySep 6, 2026
Hi David, Thank you for sharing your experience. We’re very sorry for how lengthy and frustrating this process has been, particularly after experiencing issues with both your original chiller and the refurbished replacement. We’d like to clarify that diagnostic videos and troubleshooting are requested so our technical team can identify the source of a fault and determine the appropriate solution; they are not intended to delay a claim until a warranty expires. We completely understand, however, why the length of your case and the amount of troubleshooting involved left you feeling this way. Following a further review of your case and the issues you reported with the refurbished unit, a replacement chiller has now been arranged and shipped to you. We hope this finally provides the reliable, fully functioning system you should have had and brings what has clearly been a very frustrating experience to a positive resolution. We’re genuinely sorry that it took so long to reach this point. Your feedback regarding the handling, communication and length of the troubleshooting process is being taken seriously, and we appreciate your patience while we worked to put this right. Best, Nuvio
Joshua W.
Great customer service. Love the chiller !
Brian F.
I’ve left plenty of reviews over the last week in every place I possibly can. I have a customer service request that has not been answered for what is approaching two weeks. I just want a reply and to talk to a human who can help resolve issues when I have them.
Response from Nuvio RecoverySep 6, 2026
Hi Brian, Thank you for sharing your experience. We’re very sorry that you’ve been waiting close to two weeks for a response. That is far longer than the level of service we aim to provide, and we completely understand why you’re frustrated. While we use automated assistance on our web chat, to help manage initial enquiries, our customer service team is made up of real people, and customers should be able to have their individual circumstances reviewed and resolved by a member of our team. If your existing support request remains unanswered, please do share your details with us here, if you're open to it, so that we can locate the existing correspondence rather than requiring you to explain everything again. We’re sorry that you’ve had to pursue us across multiple channels simply to receive assistance. We appreciate you bringing this to our attention and hope we can get your outstanding issue properly resolved. Best, Nuvio