NorweiganReviews of norweigan.com

0 !!! Hvis jeg kunne. Står i kø nu på 2 time. Min ene taske er ikke kommet. Og det gælder for flere passagerer. Der sidder kun to Ved skranken og hjælper. Der er lang kø! Det er under alt kritik!!!

Norwegian snyder passagerer for kompensation ved aflyst fly. Aflyst fly giver ret til kompensation. Det er en EU-ret, som Norwegian har meget svært ved at forholde sig til. Alle dokumenter vedr. anmodning om kompensation for aflyst fly blev indsendt rettidigt, men Norwegian har haft “for travlt” til at behandle sagen. Efter 2 1/2 måned afviser de kravet om kompensation. Sørgeligt selskab, som jeg ikke kan anbefale. Er der mon nogen, der har fået udbetalt kompensation fra Norwegian eller skal jeg bede en advokat om at køre en sag?

My Mum has stage 4 breast cancer that has spread to her liver. She is terminally ill and wheelchair dependent. Mum has always wanted to see the Northern Lights, so my wife and I took her to Tromso, Norway. We travelled on #Norwegian.com from Edinburgh, Scotland to Tromso (via Oslo) on the 12th December, 2024. Booking reference: MRWMBK. The flight from Edinburgh, DY1641 was due to depart at 13:05. It was significantly delayed and as a result, our connecting flight to Tromso (DY328) took off from Oslo before our plane from Edinburgh had arrived. We were put on the next available flight to Tromso, DY382, which was also delayed. We eventually arrived in Tromso around 22:30. On arrival in Tromso, we learned that Norwegian had not put Mums’ wheelchair on the flight. While we were stuck in Oslo for 4 hours I had specifically checked with the Norwegian desk and was ensured that Mums’ chair would definitely on the plane! Mum cannot walk and we were abandoned at Tromso airport without her wheelchair! A report, Ref: TOSDY11552/12Dec24/2214GMT was filed at Tromso airport. I have also contacted Norwegian. They haven’t responded. We were only allowed to use the airport wheelchair to get Mum to a taxi. They would not let us take the airport wheelchair to use until her own chair was returned to us. This meant that my wife and I had to physically carry my mum from the taxi into our accommodation. We did not arrive at our accommodation until just after midnight. My Mum was physically exhausted and very poorly. and we were unable to leave our accommodation until the following afternoon when Mums’ wheelchair was finally delivered to us. We only had 4 nights/3 days in Tromso and #Norwegian.com effectively robbed us of our first evening and most of the next day. Unfortunately, our troubles with Norwegian did not end there. Our return flight on the 16th, DY329 (booking ref: MRCD3C) was scheduled to depart Tromso at 08:15, but was also delayed. The plane did not take off until 12:22. Because of this delay, our flight from Oslo to Edinburgh also left without us and we were forced to spend the night in Oslo. Norwegian did provide a hotel and meals, but my wife and I were both due back at work on Tuesday 17th and had to make numerous phone calls to rearrange meetings. We were both also forced to take an additional day of holiday, which is deducted from our allowance for next year. We also had to pay an additional penalty amount to cover our extended parking at Edinburgh airport. Delays happen, but long delays on every flight leading to missed connections is very bad service and to misplace a terminally ill passengers’ wheelchair, effectively imprisoning them in their room for a significant part of their holiday is inexcusable. This was supposed to have been a relaxing dream-come-true holiday for my Mum, but Norwegians’ negligence made it very stressful and unpleasant. I visited the Norwegian.com website and found the claim form woefully inadequate, there was nowhere for me to actually detail what had happened. All that was available (via a drop-down menu) was to submit a claim for delayed luggage, which in no way covers the trauma caused by Norwegians’ negligence. Norwegian is clearly not interested in getting the full picture of their failings when it comes to customer service and satisfaction. To make matters worse, when I phoned Norwegian customer services to request an email address to which to write, the representative told me that they do not give out email addresses. I was asked why I wanted an email address and as soon as I said that I wanted to write and complain the person hung up the phone! Talk about adding insult to injury! I phoned the UK customer services number 0330 828 0854 on 19/12/2024. The call was cancelled at 11:46. I wrote a letter to Norwegians’ Chief Operations Officer and to their Chief Performance Officer and posted it to them on the 19th December, requesting an email confirmation of receipt. Even allowing for the Christmas holidays, I feel an initial response from them is past due. Norwegian.com is without doubt the worst airline that I have flown with. Budget airlines exist because we all want a cheaper alternative. But, there’s cheap and then there’s nasty.

Så nærmer vi os sidste flyvning med Norwegian. Vi har nu haft 3 dårlige oplevelser i træk. Idag 2.1.25 afgang 9.50 til London. Nu er den 10.54 og vi sidder stadig og venter i CPH. I ØDELÆGGER VORES FERIE!!! ydermere er I så frække at have status på jeres hjemmeside med adgang 10.19. Vi har allerede en sag kørende i retten og nu kommer der en ny klage herfra. føj for pokker at I vil være det bekendt. I burde få 0 stjerner

Har været glad for norwegian og rejser altid med dem men det kommer til at stoppe nu. Jeg betaler altid ekstra for lowfare+ så jeg kan vælge sæde. De sidste tre gange har de så ændret mit sæde uden at give besked. Ikke okay når kunderne betaler for et specifikt sæde.

Jeg kan ligesom de fleste andre (anmeldelser) bekræfte at Norwegian er et kæmpe fup firma som du aldrig bør stole på. Man er ekstrem heldig hvis man ikke bliver snydt på den ene eller den anden måde. Vi faldt for deres hjemmeside og reklamer og troede at de levede af at være en godt flyselskab, men nej, de lever på fup og at scamme de kunder son naivt giver dem deres betalingsinfo. Vi har oplevet utallige åbenlyse løgne, ændringer af forklaringer, ignorering af betalingspåkrav osv. Vi skulle trække dem hele vejen i retten og bruge 2 år på at få dem dømt for bedrageri i vores tilfælde. Hvis I også har været ofre for en af deres mange svindelnumre så træk dem i retten, det er dét værd i sidste ende. Vildt at man kan opføre så bedragerisk overfor SÅ mange mennesker konstant og stadig få lov til at operere. Hvilken son helst anden virksomhed var blevet lukket ned af politiet for længst. INTET af det de skriver er noget du kan regne med. INTET af det som de siger kan du regne med. Jeg kan nævne eksempler på deres fuskemetoder fra nu af og de næste 10 år, men denne side er fyldt med deres fuskemetode-beskrivelser så jeg vælger at lade være. Havde de ikke været ejet af magthavende grådige personer med forbindelser til korrupte politikere, var de blevet lukket ned for længst. Vildt at de kan få lov til at operere når al deres indtægt tydeligvis kommer fra at scamme almindelige mennesker. Virkelig moralsk lavt beskidt firma. Hold dig væk, og giv dem for guds skyld ALDRIG dine betalingsinfo!!!

Jeg køber en chicken wrap på mit sene fly fra Barcelona til København. 10 minutter senere siger de over højtaleren at de nu sælger alt mad 50% billigere pga. madspild. Jeg spørg til hvordan det kan være jeg ikke blev informeret om at hvis jeg ventede 10 minutter, så ville jeg få halv pris. Til det svarede kabinepersonalet at det "bare fulgte reglerne - men jeg kunne få et gratis glas vand som kompensation". Hvis du er på et sent Norwegian fly, vil jeg kraftigt råde dig til at spørge om de sælger maden 50% billigere senere på turen. Dette er åbenbart deres politik på de meget sene fly - altså dem der ankommer ca. 23 og senere. Fordi de kunne ikke drømme om at sige det selv. Den service er man ikke værdig til at modtage som kunde.

På min flyvning til Aalborg checkede jeg ind hjemmefra, skulle bare have håndbagage med. Jeg får ikke lov til at gå direkte til sikkerhedskontrol, da Norwegian ikke har sendt mine rejsedokumenter. Prøver ved flere standere at udprinte boardingkort, men de kan hverken registrere pas eller bookingnummer. Jeg kan ikke checke ind via sms eller mail, da jeg allerede står som ind-cheket. Får at vide at jeg må gå ned til en skranke i den anden ende af lufthavnen for at få den rigtige hjælp. Og ingen kan fortælle mig hvorfor systemet ikke kan genkende mig. Må løbe til sikkerhedskontrol og gate og når det kun lige akkurat. Stressende oplevelse.