NorweiganReviews of norweigan.com

Sidder fast i Tirana fordi de havde overbooket flyet. Bagagen er forsvundet og der er ingen hjælp at hente fra Lufthavns personalet og jeg aner ikke hvordan og hvornår vi kommer hjem. Det var nok min sidste rejse med Norwegian.

Ødelagt kuffert - har anmeldt det skriftligt. De reagerer ikke. Kundeservice umulig at få kontakt med. Må klage via nævnenes hus og forbruger Europa.

Urusel kundservice – tar inget ansvar för förstört bagage Vår väska förstördes helt under flygningen med Norwegian. Vi landade på Palmas flygplats mitt i natten runt klockan 01:00 med trötta barn, vilket gör det oerhört svårt att ställa sig i köer eller leta efter personal. När vi gör en anmälan efteråt möts vi flera veckor senare av ett kallsinnigt avslag. Norwegians motivering? Att vi borde ha sökt upp deras personal på flygplatsen klockan 01:00 på natten för att göra anmälan direkt på plats. Noll förståelse för resande familjer och obefintlig servicekänsla. De förstör ens ägodelar och gömmer sig sedan bakom regler för att slippa ersätta skadan. Skamligt!

Jeg har ventet 40 dage på at få mine penge retur fra en afgang Norwegian har aflyst. Efter aflysning ombooker de mig til et fly dagen efter, så jeg altså mister 1 døgn af min 3 døgns rejse. SLET ikke godt nok. De tilbyder at annullere min udrejse helt, så jeg selv kan finde en afgang tidligere, hvilket jeg takker ja til (Jeg beholder min returbillet hos Norwegian). Bliver helt harm over der ikke er bedre processer på plads, hvis Norwegian går ind og aflyser min billet, bør systemet give mig mine penge tilbage med det samme. Det er helt elendig service og jeg kommer til at gøre alt hvad jeg kan for at undgå at lægge mine penge hos Norwegian fremadrettet.

Total ringe service- troede egentlig at det ville blive godt men jeg og min familie må bare konstatere det modsatte. Vi havde købt billet med tilladt håndbagage- da vi står ved gaten i Aalborg lufthavn kommer en kvinde (formoder jeg fra Norwegian) og siger vi skal betale for børnenes håndbagage- hvilket vi er meget uforstående overfor. Vi mener vi havde betalt men hun vil ikke lade os "boarde" med mindre vi betalte 800kr for begge små kufferter - det måtte vi så gøre!! Nu har vi så betalt for vores håndbagage på vejen hjem bare for at være sikker- men kvinden må man sige virkede bare sur og på ingen måde høflig- til jer kunder rejs jer op når de råber B i stedet for at vente på C - det er så latterligt at man tror og ved man har betalt for noget som ikke pludselig ikke er med i prisen- Norwegian det er en ommer !!! Derudover på turen får man ikke tilbudt så meget som en kop kaffe eller et glas juice- nu har jeg rejst med endnu billigere flyselskaber som f.eks. Skyline til Kreta - selv der gav de folk en kop kaffe eller te - tja Norwegian må være det ringeste jeg har prøvet ... de burde tage sig sammen - og hende i Aalborg lufthavn burde komme på et kursus i at smile i stedet for at råbe os an i lufthavnen i Aalborg

Dear Norwegian, I have been a loyal customer of yours as I have family in both uk and Sweden. My last trip to uk from Stockholm was July 1st, flight D84455. When I arrived at Gatwick I was waiting for my luggage but it unfortunately did not turn up. I reported my luggage missing at the Global baggage solution and filled in requested form IMG_5334.jpeg . I gave my temporary address to the staff at global baggage solution. I was later sent a message explaining that a fellow passenger had picked up my bag in error. If I paid £45 I would have my bag sent to me. I questioned why I would have to pay as I was not at fault. They responded that Norwegian airlines was the only airline demanding this from their passengers. All other airlines made sure to send the luggage to their clients. I was chocked to hear this as I thought the passenger who picked my bag up was at fault and they should be the one to pay. I got my bag sent only after I paid, plus other costs, I had to buy toiletries etc. I’m very disappointed in Norweigan airline after this incident and wish to be reimbursed for my expenses in this matter Kind regards Christina Vigerland-Oliver

Today, I contacted Norwegian because one of our fellow passengers became ill and was therefore unable to travel on the return flight. On the outbound journey from Aarhus to Malaga, we flew with Ryanair, who had no problem transferring the additional baggage allowance we had purchased through Kiwi.com to one of the other passengers. For the return journey, we were scheduled to fly with Norwegian. We therefore contacted Norwegian to request that the checked baggage allowance of the sick passenger be transferred to one of the remaining travellers. However, Norwegian informed us that this was not possible due to their internal procedures and that no exception could be made. As a result, we were forced to pay an additional USD 48 for baggage, despite the fact that we had already paid for extra baggage for the trip. We consider this unreasonable and highly unsatisfactory. It is difficult for us to understand why a baggage allowance that has already been paid for cannot be transferred when the original passenger is no longer travelling and the airline incurs no additional cost as a result. Overall, we are very disappointed with the way this matter was handled and with the lack of flexibility shown towards customers in a situation where illness was the reason for the change.

My flight was cancelled a few hours before, and no reason was given. When I called in to ask why, she did not speak my language and could not tell me, but directed me to their website. While on the website, she directed me to the wrong page. I still don't know why and now I'm missing the graduation of a family member. She did not seem to care at all and did not even apologize for the inconvenience. She honestly seemed mostly annoyed. Completely unsatisfactory.