NorweiganReviews of norweigan.com

Very mixed experiences. We have used them to fly to New York and found them easy to book with, the technology onboard was good, choice of movies etc acceptable. Meals okay, although the booking process isn't always the clearest to point out what you get and what you need to pay for. Although prices are reasonable make sure you have a card with you as cash is not accepted. Flights were delayed with little to no communication. There was a system for letting those with a transfer onboard the plane first but then no assistance when the flight was delayed and we could have missed our connection. This all struck me as inexperience of a new airline. Still the quality of the planes, additional leg room, and the technology for short haul flights meant we booked with them again this time to fly to our wedding! With all the logistics of travelling with wedding dresses etc I contacted their customer service team who proceeded to send me copies of my booking and my luggage allowance. I explained again that no matter how hard I try the wedding dress does not fit their box dimensions and could they please confirm that so long as it fits in the overhead storage it will be allowed onboard. I was told it wouldn't be, and that there was no one more senior who was willing to speak with customers. Disappointing.

Forsinket fly fra Kastrup. Når ikke mit connecting flight. Fly agent kan kun ændre til ny afgang OM 2 DAGE!!!! Ingen service. Ingen forståelse af problematikken.

Otroligt dåliga. 9h försening och undermålig information

Appalling service from Norwegian, 6 weeks before I'm due to travel they contacted me to tell me my outbound flight is being operated a different carrier who offer a lower level of service, and my return flight had been cancelled and I can only travel 12 hours earlier or 24 hours later. The alternative flight that I had to book onto (I couldn't use either of the options they suggested) was again run by a different carrier with a lower level of service. All they could offer was an apology, and the customer service department refused to speak to me unless I submitted an online claim-which I can't do unless I spend an additional £600 booking with another airline and hope they will refund my flight and pay the additional cost. I find it unbelievable in this day and age that I'm not able to complain about the fact I'm paying for a service that I'm not receiving.