Raymond B.
No follow thru.
I was told by the tech that signed me up (Dallan Sudweeks),that the tech that would do the install would have NorthStar stickers for my window and a lighted sign for my front yard. When the install happened the young man said he was out of stickers and yard signs. That they would be sent to me. 3 weeks later I called Dallan about a sensor that fell out of the window and would it be alright to use Super Glue to reinstall. Dallan said that should work and it did. I mentioned to him the stickers and the sign and he said he would turn in an order for them. As of today I have not received the stickers or the sign. It gives me the feeling that once they have you signed up then they move on.
Response from NorthStar HomeJul 8, 2016
Raymond, thank you for your feedback. Providing the best customer service is something that we strive for. We would like to discuss this further with you. It seems we are having issues with the email address provided to you in our previous response! Please call us at (800)775-7827 and we'll make sure you receive the window stickers and yard sign.