NorthStar HomeReviews of northstarhome.com

Great experience with NorthStar!

Excellent service,knowledgeable and friendly people

The installation was prompt and the installer was excellent at explaining the new system to me and cleaning up after himself. He was very trustworthy and I told his supervisor how impressed I was with him. The system works very well and they have done everything they said they were going to do. I would highly recommend them.

NorthStar Home has been fantastic to work with. Their technicians were quick on the installation. There was a minor issue after the technician left, which needed to be addressed. He returned very promptly and took care of the problem. Customer service was very quick in getting out the information I needed for my alarm permit. I am more than pleased with the service from NorthStar Home.

We were referred by family friends, as Northstar is very competitive in our location. I called the number listed online and got a quote which seemed reasonable, so we scheduled an appointment for a week out (soonest someone was available) to have a technician come out, provide information, and possibly install the system. To have the technician come out they needed to debit my to prove we were "seriously interested." So be it, seems reasonable enough. This is where things start to go awry...a few days later - it was a Saturday about a week before my technician was scheduled to come out - I get a call from a local number stating no he received my information from Northstar and wanted to discuss the alarm system with me. Happy that things were progressing quickly, and trusting that he was sent by Northstar because he had my phone number and was privy to our earlier conversations, I let him in. We agreed on a price, signed a contract, and had the installation done that night - once again, I'm ecstatic that things progressed so quickly! Although, the installation did take a solid 4 hours, the messes were not cleaned up, and many services the technician could not get up and running (I.e. Text alerts and two way voice). Minus those hiccups, which are still causing us problems now - more on that later - I thought things went fairly quickly and smoothly. Then I received a call two days later from the person I originally spoke with over the phone asking me to sign and return the preliminary contract. I explained that we already signed a contract (which I was waiting for an email receipt of) and that installation was complete. She responds the following day that a local rep just happened to stop by and poached their business, and that he shouldn't have done that. She proceeded to void the old contract and wanted me to resign with them - even though the original contract was valid through Northstar. So now I have a contract they say has been voided, two different accounts under my name that causes confusion every time I call technical support (which they tell me every time the will delete) just so you could get the sale as opposed to your local rep? Doesn't it all go to the same company? The simple solution was to adopt the already drafted contract. Upon receipt of the voided contract, verification of deleted second account, and return of the initial "seriousness" fee, I resigned with the stipulation my first two months would be free. Mind you, I have already spent another 5 hours having multiple technicians coming out for false alarms and the aformentioned non-working services. Now, two months later, our system appears to be working fine, with the caveats that I do not trust the two way voice and the text alerts still do not work on my wife's phone, but I've lowered my standards and moved on. I received a bill for my first month's service, and had to show "email proof" of my free two months when I called in, because the original person failed to enter it in the system. Overall, it was an absolute headache getting enrolled, I'm not 100% confident in the system, and I'm sure problems will persist down the line, but the price is good...

They took care of the installation and instructions very professionally. They were both very friendly and were knowledgeable of your product. Patty O'Connor

Problem was corrected.

It was so easy to get the NorthStar system, it was almost like magic. I appreciate the added feeling of security of having the system in the home. The customer service is awesome.