NorthStar HomeReviews of northstarhome.com

The installation process was not as smooth as promised by the sales staff, but I think that's because they simply are not knowledgeable about how highly intrical, and technical this automated system and devices are. (We upgraded to the garage door opener, Lyric A/C controller smoke detector and the Lyric monitoring pad.) I say this, because I told the sales staff I had to work at 0400 the following day and would not be able to have an installer in the home until the wee hours of the morning tinkering with this new system. Because there were so many "problems" with the Lyric A/C controller (the wires were flipped and caused my heat to turn on, and we had to wait for "experts" to call the installer), he was there until almost 0230. Additionally, the technician did not tell us we only had 45 seconds to come into the home once the garage door opener was initiated; triggering multiple "false alarms" to Rapid Response. They were extremely nice and helpful and were able to reset the Lyric time pad from their offices to 90 seconds. I don't want to sound like the install process was terrible, because the technician was SUPER NICE!!! I just think the sales staff have to prepare customers adequately for install times. Automation installation will take "X hours per device". Not, "this job will be done in 2 hours". The two young gentlemen that came to my door to sell me the system were knowledgeable and so friendly. I would never have opened my door had not been so endearing. The Rapid Response monitoring company has been super responsive and so courteous! ! WAY friendlier than ADT (previous company). Additionally, I got a call from Northstar asking if my severing ties from my previous company was smooth (I was not in a contract, so it was), and they stated they would assist with any undue financial burden during my transition period. I think that's excellent customer service!!! All in all, it's only been one month of a 3 year commitment, so it's hard to say how this "relationship" is going ro go. Hopefully, it will be smooth sailing from here on out. The automation has been nice to have. The monitoring has been expedititious. I will kept my fingers crossed..

We recently signed on for Northstar security in our home. The young man selling the system was really polite and respectful. We are happy with the free new equipment and the ability to arm or disarm our system from our cell phones. We signed up for the Skybell doorbell with camera. It has been replaced once because it stopped working. They came and replaced it several days after i emailed them. It is working again. The phone app for Skybell is slow and not very realistic timewise to responding as someone is at your door. Other than that, we ar happy.

The door bell cam is constantly going off and the master bedroom window is not responding to the alarm system.

We had multiple false alarms with the system the first few weeks it was installed. We are hoping that the system is properly repaired after numerous calls to Northstar and several visits by their Technicians. We believe that this is a good product but high tech stuff can come with challenges and Northstar did follow through with their commitment.

There's a few things they don't tell you when selling. I had to read the entire contract and squeezed at the end is a 60 Month agreement. But we'd already been at it for an hour. Don't get the "glass break" sensors. No matter the sensitivity you have it set to, shutting a door too quickly will set it off. Then no matter if you enter the code right away, they still call you. So I no longer go to the bathroom in the middle of the night because the last thing I want is an alarm going off and talking to someone at 3A. My automatic doors don't work and the app is awful. I'll tell it to lock the doors as I leave, it'll spend a lot of time thinking, then says it's done. When I get home turns out it's been unlocked the whole time. Sucks going with bigger companies like ADT, but there's something you get with larger companies and that is generally a less buggy product.

Very easy to use and convenient. Being able to control our thermostat from our phones has been great.

We got our Northstar security system about a month ago and thus far we have had a great experience. The equipment works reliably well, and the app has never given us problems. Our issues are primarily with the Skybell doorbell and the Skybell app. It is very glitchy, clunky and crashes often on android based phones. As the Skybell is not a critical part of the security system, I didn't remove any stars from the review. Overall we are very happy with our service so far.

Great alarm components, and knowledgeable installers. Customer service is good as well as sales. Only complaints are high monthly monitoring fee and long contractual agreement.