NorthStar HomeReviews of northstarhome.com

I will never refer someone to Northstar! This has been a terrible experience for me. They’re the worst of the worst of security companies. Someone broke into my car in my driveway, and the deficient cameras they provided me didn’t detect any movement. My equipment has not been working properly for the last 5 months and I can’t get a technician out to my house to fix the problem. I always get the run around when I call them about any problem beside billing. The only department that will take calls is the Billing Department! I HATE NORTHSTAR!!!

*UPDATE BELOW Predatory and unlawful business practices! This company will take advantage of you. Actual "security" performance is bad as well. But my main complaint is the automatic 18 month extension of your contract after your original 60 month contract is up. No warning. Northstars defense is that it's written into the original contract. However, I called last year to inquire on the expiration date and was told I needed to wait another 5 months but was never told that, at the time of expiration, I would need to submit a letter saying I wanted to close my account. Again, they contend that they weren't required to disclose that info. Seriously! Then they recently sent me a package with what looks the be a motherboard to update the system ( I'm just guessing here) with no instruction on what to do with it. I have called Northstar to ask what it's for, whether it automatically commits me to an extra contract (as noted in other complaints) or if I have to pay for it. They couldn't tell me if there was a charge or an extension on my contract so I sent it back. What this company is doing is collecting as much revenue as they can before they either get hit with a class action lawsuit and/or go out of business, whichever happens first. Buyer beware! *Update as of 3/25/21 - I filed a complaint with the Better Business Bureau (BBB) and they contacted the company. They have agreed to cancel my contract without penaltys or fees.

Worst alarm company ever. Equipment does not work as described, customer service is terrible. Only department that works well is the billing department!

If you like paying for terrible customer service and a security system that doesn’t work you’re in the right place. We’ve been under contract with Northstar since July 2020. During this time our security system may have worked properly for a month or two. We’ve spent several hours on the phone with customer service trying to fix the issue. Our front and back door sensors show that the doors are open when they are closed. So I’m paying for a security system that doesn’t actually arm my house. After many hours on the phone, we finally got them to agree to send someone out to fix our system. Guess what? No one showed up. Crazy. We called to reschedule for the next day. Guess what happened? If you guessed they didn’t show, you’d be correct. So if you want a security company that actually does what they are supposed to I recommend saving yourself the trouble and going somewhere else.

This company is nothing but a scam. They took over a company that I had for over 10 years. The A TOTAL SCAM The Sales person who contacted me said Northstar had taken over the company that I had for approx. 10 years. They used all of the equipment that had already been installed, with the control box and 2 keyfobs. This was on 6/7/2018. They never left me a copy of the contract, only that the Bill would be $49.99 a month. I put this on easy withdrawal from my Bank. On Dec. 17, 2020, I sold the house @ 11049 W. Florida Ave., Sun City, AZ 85351, and moved to an assisted living facility. I contacted Northstar and was told that I had entered into a 5Year contract and would have to pay the amount due if the current buyer would not take over the contract. I never received a copy of the contract until January 4, 2021, when they sent me a copy thru e-mail. The copy I received was not signed by me and the Initials were not mine. They continue to collect from my Bank ($49.99) It is nothing but a scam. I previously wrote to the BBB in Georgia with this info and the company in Georgia said they are not the same company and would "never have a customer sign a contract over the phone". They further said " they would always let a customer have a copy of a contract with their signature". I would too.

Horrible experience. After 4 yrs equipment was out of date and non working. No help from co to repair or replace, was told there was no tech in my area. Went with a new co but was held to the 5 yr contract that I "agreed" to, yet they wouldn't furnish or repair the equipment they "agreed" to provide

Horrible company...these are the words I like to start off with ..I sold my house the previous buyer was supposed to call and setup but once they read the reviews they wanted nothing to do with NorthStar now I'm stuck on getting billed no longer have the equipment.all they want me to do is sign another 5 yr contract .no help at all.also through the 2yrs of having the service non stop problems with the equipment.avoid avoid this company

Same boat as everyone else...paid for 5 years paid it off finally. Called in September 2 mths before my contract was up told them I'm moving and want to cancel. No one said anything to me about sending it in writing. Come November I think I'm all done. Try and get a hold of someone to cancel and all they'll do is try and upsell me new equipment. I tell them everytime nope just want to cancel. It's now January and they are still trying to bill me. Finally got to speak to someone today to ask why I'm still being billed. He tells me well you didn't send in writing you wanted to cancel so you're now renewed for 18 more mths...wth how shady can you get!!